Job Description
Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
Netflix House is a permanent entertainment venue where fans can interact with their favorite Netflix stories through immersive experiences and elevated hospitality. The first two locations will open at King of Prussia in Pennsylvania and Galleria Dallas in 2025. Netflix House is another step in Netflix's commitment to create immersive, in-person experiences for fans around the globe, including NETFLIX BITES Las Vegas, The Queen’s Ball: A Bridgerton Experience; Stranger Things: The Experience; Squid Game: The Experience, now open in New York, Madrid, Sydney and Seoul; and Stranger Things: The First Shadow, now open on London’s West End and coming to Broadway March 28. Netflix has reached 7.5 Million fans across 170 openings in 100 cities and 40 unique formats around the world with an average guest rating of 4.7 out of 5.
The Role As the
Assistant General Manager , you will assist with all aspects of Netflix House - Las Vegas, including developing staffing plans, recruitment and hiring, training, vendor coordination, overseeing daily operational flow, driving revenue growth, financial accountability, and all other factors of the operation, ensuring a best-in-class Fan experience.
What You Will Do - Assist the General Manager with the overall on-site operations for a Netflix House location, ensuring operations within budget.
- Lead teams and drive various operational initiatives, providing guidance, support, and training to ensure alignment with business objectives.
- Develop hiring strategies for operations teams and guide third-party vendors to ensure operational coverage and service quality.
- Demonstrate a strong understanding of building and managing labor scheduling models, ensuring the appropriate staffing levels while considering operational needs and employee preferences in accordance with local, state, and federal regulations.
- Adapt quickly to changing circumstances and help the team pivot as needed to meet business demands.
- Optimize ongoing operations to achieve maximum efficiency and best-in-class Fan Service.
- Manage vendors, coordinating with them across all operational aspects.
- Align with key stakeholders across Live Experiences, consumer products, finance & strategy, legal, human resources, and content teams.
- Promote and foster a mindset of continuous innovation in a flexible and agile work environment for internal teams and external partners.
- Foster a safety-focused culture by participating in the safety committee and collaborating with the Safety and EHS team.
- Serve as Manager on Duty (MOD) for select shifts.
What We Need From You - Demonstrated 5+ years of operations management experience, ideally in the themed entertainment, retail, restaurant, or hospitality industries.
- Strong knowledge of hiring practices and training & development strategies.
- Demonstrate familiarity with and the ability to navigate key local business and tourism organizations, including the Las Vegas Chamber of Commerce and the Las Vegas Convention and Visitors Authority (LVCVA).
- Ability to identify and support community-based initiatives, sponsorship, and collaboration that enhance brand presence and Fan engagement.
- Demonstrated knowledge of shift-based labor scheduling and the ability to balance operational efficiency with employee satisfaction.
- Experience managing direct and indirect teams in agile and dynamic environments, responding to changing priorities and needs in a fast-paced setting.
- Drive a safe, efficient, and fan-centric Netflix House by ensuring EHS compliance, operational excellence, and vendor safety while fostering innovation and profitability.
- Excellent communication skills, both verbal and digital.
- Excellent leadership skills.
- Strong desire to think outside the box and innovate.
- Strong financial acumen.
Inclusion is a Netflix value, and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Job is open for no less than 7 days and will be removed when the position is filled.
Job Tags
Permanent employment, Local area, Flexible hours, Shift work,