Job Description
Job Summary:
The Telecommunications Engineer is responsible for planning, deploying, configuring, maintaining, and monitoring corporate telephony systems, primarily within the Microsoft Teams ecosystem. This role provides both technical expertise and process knowledge to deliver seamless hybrid work experiences across meetings, conference calls, large events, VoIP, and related telecommunications functions. This is a hands-on position requiring strong technical skills, analytical ability, and excellent interpersonal and communication skills.
Key Responsibilities:
Administer and ensure 24x7 delivery of telecom services in an enterprise-scale environment.
Support corporate audio and video collaboration systems, including:
Microsoft Teams calling and meetings.
Microsoft Teams Rooms for audio/video conferencing.
Remote office A/V technology (Cisco and Microsoft).
Contact center, call recording, and related telecom functions.
Cisco Webex-based meeting events.
Support executive and high-visibility events, both in person and remotely.
Assist with Microsoft Endpoint and Office 365 management as needed.
Evaluate security posture and recommend process improvements.
Manage break/fix requests and customer support for telephony services, including equipment deployment and maintenance.
Troubleshoot infrastructure wiring (Ethernet, copper, and fiber) and telecom equipment (gateways, routers, circuits).
Provide localized support for wired and wireless data networks (smart hands).
Manage telecom-related projects from planning through execution.
Education, Knowledge, Skills, and Abilities:
Minimum Requirements:
Bachelors degree in Computer Science, Information Systems, Computer Engineering, or equivalent IT support experience.
Knowledge of routing, switching, and networking technologies, including TCP/IP and DNS.
Understanding of Microsoft Active Directory.
Experience with Microsoft Office 365 and Teams administration.
Familiarity with enterprise telephony networks and infrastructure (equipment and cabling).
Knowledge of IT security standards, vulnerability management, and hardening practices.
Experience supporting various desktop, mobile, and server operating systems.
Strong analytical, troubleshooting, and problem-solving skills with a willingness to learn.
Excellent customer service and IT end-user support experience.
Self-motivated, organized, and adaptable to change with strong teamwork skills.
Desired Requirements:
Experience administering Microsoft Teams or Cisco-based telephony and A/V conferencing.
Working knowledge of Microsoft M365 and Intune administration.
Knowledge of wired/wireless networking and troubleshooting.
Experience deploying, administering, and troubleshooting VoIP infrastructure, circuits, and telecom products (audio/video conferencing, voicemail, etc.).
Experience supporting PCs and mobile devices.
Experience leading cross-functional projects, including preparing project plans.
Relevant Microsoft or Cisco certifications.
Knowledge of legacy and SIP telephony products.
Experience with scripting or web/application development.
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