Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Organization and Team
The Global Safety & Security (GSS) organization is responsible for curating and sustaining our unique ServiceNow work environments around the world, helping to bring our purpose to life in the physical sense. We own the full life cycle of our physical workplaces, from ‘ideation to experiential’, and we are a key influencer of the employee experience by way of our workspaces, employee services and amenities. The Global Safety & Security team plays an essential role in this mission with a goal of creating safe and secure workplace environments for our culture to flourish. To accomplish our mission, we are seeking a Global Safety & Security Manager for our Americas region.

Role
We are excited and committed to designing and formalizing our long-term strategy and roadmap to ensure Global Safety & Security aligns with the business drivers of our key partners and stakeholders. This role requires dynamic personality to interact positively with stakeholders across the full spectrum of key business owners to develop programs that identify and mitigate risks and inefficiencies, while enabling the business to continue to scale. Must have the ability to build and maintain rapport, understand and adapt to nuances of different internal customers, and adapt rapidly to dynamic business requirements is critical.

You will report to the VP, Chief Security Officer and will be responsible for holistic security & safety management in the region consisting of approximately 36 sites, to include physical security, crisis management and technological and operational security design and implementation. This role requires you to be a relationship builder to interact with senior ServiceNow executives and stakeholders across the full spectrum of business unit owners within the company.

What you get to do in this role:
You will hold responsibilities across the entire spectrum of security and safety management duties including but not limited to;

• Management of physical security workforce service provider(s)
• Build and maintain a security culture by meeting with stakeholders, creating new stakeholders and seeking out value adds for security partnerships
• Develop, rehearse, and modify all associated security, crisis, and emergency plans across the region. Conduct investigations into security and safety incidents at assigned sites to include, but not limited to fraud, theft, burglary, assault, safety incidents – including interviews, CCTV review, and appropriate documentation.
• Support new building openings by providing risk assessments, reviewing design drawings, and ensuring physical security concepts and support are enabled for the site, additionally providing onsite quality control work and managing new vendor installations
• Enforce budgetary compliance as it relates to service at each location
• Collaborate with BCM program office to develop, implement, and maintain a Regional Crisis Management Plan based on the ServiceNow Corporate Crisis & Resiliency Plans
• Act as a liaison for relationship with law enforcement, regulatory agencies and professional security groups
• Implement, support, and/or manage all regional security and safety programs including travel security, executive protection, corporate events, ergonomics, emergency response, life safety, regulatory compliance, risk management, etc.
• Participate in strategic planning for Corporate Offices and effectively advocate on behalf of the Global Safety & Security team and our internal customers
• Explore and adopt changing technology in preparedness for and to accommodate evolving organizational needs
• Effectively influence management, stakeholders, and 3rd party providers to prioritize remediation of security issues
• Serve as a subject matter expert on physical security, providing consultation to WPS teams and other key stakeholders
• Drive adoption of physical security standards for corporate offices and other critical locations across the company
• Create engagement with other stakeholder teams to ensure security needs are part of the earliest phases of facility design
• Partner with peers in the Physical Security and Safety field to explore new industry best practices and assess their strengths, weaknesses, and suitability
• Manage service provider’s efficiency and service delivery quality though KPIs
• Adapt standards and design compensating controls to work within local laws and regulations for various domestic and international jurisdictions
• Periodic travel (up to 25%) to company and 3rd party locations, in rare cases with minimal notice, is required, including some international travel
• Be available on a 24/7 basis to address critical incident across the globe

In order to be successful in this role, we need someone who has:

• Bachelor’s degree or equivalent experience managing physical security operations in a corporate environment
• Overall experience of 10+ years in security management with a major portion of that experience leading security program
• Demonstrable experience in corporate security management and managing large scale projects with multiple deadlines and stakeholders
• Exceptional writing, research, and analytical skills
• Experience designing security for new buildings or facilities, to include placement of access control, cameras, and visitor systems management systems

Professional Experience/Skills Preferred

• Multi-disciplinary backgrounds (e.g. Security Ops Management, Safety Compliance, Security Technology experience)
• Prior experience in a fast-paced environment and hyper growth organizations
• Familiarity with ServiceNow and use of our business solutions
• Highly proficient in all Microsoft Business applications
• Certified Protection Professional (CPP)
• Community Emergency Response Team (CERT)

Leadership Qualities

• Thinks Strategically – Knows what it takes to maintain a vantage point with a comprehensive view of the company, its clients, and their shared interests
• Makes Smart Decisions – Analyzes and synthesizes broad, cross-business or cross-discipline information that leads to breakthroughs or significant insight
• Makes a company-wide impact
• Collaborates & Communicates
• Works well within a team environment with dynamic professionals from broad backgrounds.
• Writes and presents effectively in 1:1 and large group situations
• Drives Results – Works independently and collectively to attack problems and analyze root cause. Implements appropriate changes to ensure delivery of services that exceed customer expectations

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

Job Tags

Similar Jobs