Remote Customer Experience Specialist - French Speaking Job at The Flex, Remote

WHVZYkEwa2FGQk1EMjJKZ3BMVGhuNWlZ
  • The Flex
  • Remote

Job Description

About The Flex

At The Flex , we’re on a mission to revolutionize how the world rents.
We believe renting a home should be as seamless as buying something on Amazon — simple, fast, and borderless.

Powered by our proprietary Property Management System (PMS) , The Flex enables effortless guest experiences and streamlined operations for property owners around the globe.

We’re building a team of A-Players — ambitious, proactive professionals who thrive in fast-paced environments, embrace ownership, and deliver excellence in everything they do.

Position Summary

As a French-Speaking Customer Experience Specialist , you’ll be the voice and heartbeat of The Flex for our guests and landlords.
You’ll ensure every interaction — from inquiry to check-out — is smooth, efficient, and memorable.

You’ll handle communications, resolve issues, and use our in-house technology to deliver world-class service that reflects our commitment to operational excellence and customer delight.

This role is perfect for someone who is empathetic, detail-oriented, and energized by helping people — someone who takes pride in turning challenges into great experiences.

Key Responsibilities

  • Customer Support – Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone — in both French and English.

  • Booking Assistance – Guide guests through the reservation, check-in, and check-out process using our PMS tools.

  • Problem Solving – Investigate and resolve issues quickly while maintaining a calm, empathetic, and solution-driven approach.

  • Knowledge Management – Accurately document all interactions, feedback, and resolutions in our system to improve service quality.

  • Cross-Team Collaboration – Work closely with the operations and tech teams to identify recurring issues, propose improvements, and enhance user experience.

  • Upselling & Retention – Identify opportunities to upgrade stays or strengthen long-term relationships with landlords and guests.

What We’re Looking For

  • Fluent in French and English (both written and spoken).

  • Proven experience in customer service , ideally within hospitality, real estate, or tech-enabled platforms.

  • Excellent communication and interpersonal skills — you know how to listen and make people feel heard.

  • Strong organizational skills and ability to stay composed under pressure.

  • Tech-savvy — comfortable using PMS, CRM, or other digital support tools.

  • A problem-solving mindset with empathy, patience, and sharp attention to detail.

Why Join The Flex

  • Be part of the revolution. Help us reshape the $4T global rental industry.

  • Work with the best. Join a high-performing, supportive international team.

  • Grow fast. Real career progression opportunities as we expand globally.

  • Earn what you deserve. Competitive compensation + performance-based incentives.

  • Live flexibly. Remote-first, results-driven culture — work from anywhere.

If you’re ready to join a company that’s redefining how people live, move, and rent — we’d love to hear from you.

#LI-Remote

Jobicy JobID: 134456

Job Tags

Remote job, Flexible hours,

Similar Jobs

Clark Transfer

Owner Operators Job at Clark Transfer

 ...shows and live entertainment productions. This is specialized work which requires us to fit into a uniquely show-business way of operating. Clark Transfer runs exclusively with leased-on Owner/Operators who pull Clark Transfer's customized 48' and 53' trailers.... 

DYNE Hospitality Group

Tropical Smoothie Cafe - General Manager (GA073) Job at DYNE Hospitality Group

 ...Job Description Job Title: General Manager Location: 11710 Abercorn St Savannah GA 31419 Reports To: District Manager Department of Labor Classification: Salary Exempt Work Week: 50 55+ hours per week (flexible hours). Must be willing to work starting... 

Meijer

Digital Shopping Clerk Job at Meijer

 ...Curbside Order Fulfillment Specialist As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family take... 

cumberlandfarmsinc

Burger King - QSR Clerk Job at cumberlandfarmsinc

Are you a high energy, outgoing person who loves to help others and work as part of a team? Are you interested in starting a career in food service? Do you thrive in fast paced environments? Then you may be the perfect addition to our team! What We Offer: ...

TransMarket Group

Senior Trader Job at TransMarket Group

 ...patience and discipline; we work hard, learn constantly, and relentlessly improve our expertise. Description Our Quantitative Traders are passionate about improving the global economy by facilitating risk transfer and restoring order to prices. At TransMarket Group...