Job Description

Police Dispatcher

The Public Safety Dispatcher processes calls regarding emergency and non-emergency situations in a 24/7/365 operation. This position handles calls for service (via radio, telephone and other electronic means) from throughout Wellesley College and the Town of Wellesley, ensuring an appropriate response is dispatched in accordance with federal, state, and local laws and WC policy and procedures. The successful candidate is an expert multi-tasker who can remain calm in high stress situations and provide excellent customer service. The Public Safety Dispatcher is also comfortable utilizing complex computerized systems and interacting with all members of the Wellesley College community (students, parents, visitors, faculty, and staff). Responsible for maintaining the status of Public Safety personnel on shift or special assignment within the Computer Aided Dispatch, (CAD), system. Monitors intrusion alarms and fire surveillance systems.

Primary Position Responsibilities

• Communication via phone, radio, walk-in, and written to public safety personnel and public using active listening
• Ability to multi-task and make quick decisions

Basic Qualifications

• High School Diploma or equivalent required. Associate's Preferred.
• Previous customer service experience. Prefer 1 year customer service experience or 1 year experience in a public safety environment.

Skills and Abilities

• Ability to understand and work within emergency communications systems including multiple two-way radio systems, Computer Aided Dispatch (CAD) system, alarm receiver, video monitoring systems, access control systems, emergency mass notification systems, and telecommunications systems required.
• Demonstrated willingness to make split-second decisions in accordance with WC policy and procedures required.
• Demonstrated sensitivity to the team atmosphere and commitment to addressing problems which could impair the atmosphere of the Communications Center required.
• Knowledge of computers, including Microsoft Office Suite and Microsoft Windows required.
• Excellent verbal and written communication skills required.
• Excellent typing skills required.
• Ability to learn the practices and procedures involved in public safety communications and operate radio/telephone receiving and transmitting equipment required.
• Ability to pass a background check and run queries in Criminal Justice Information Systems (CJIS).

Company Description

Wellesley's mission is to provide an excellent liberal arts education to women who will make a difference in the world. We advance our mission by working together as a communityfaculty, students, staff, and alumnae. Embark on a fulfilling career journey at Wellesley College, where we prioritize your well-being and professional growth. As a valued member of our team, you'll enjoy a comprehensive array of benefits and resources designed to enhance both your work-life balance and long-term success.

• Competitive Compensation: Experience competitive wages ensuring your dedication is recognized and rewarded.
• Exceptional Benefits Package: Access a comprehensive benefits package, including health, dental, vision and pre-tax saving benefits, life insurance, disability coverage, and more to safeguard your health and that of your loved ones.
• Commuting and Transportation: Enjoy the convenience of free parking on our picturesque campus, easily accessible from major roadways. We are also accessible via the MBTA commuter rail.
• Paid Time Off: Take advantage of paid vacations, personal days, sick time, and holidays to recharge and maintain a healthy work-life harmony.
• Retirement Savings: Plan for the future with our retirement savings plan. Wellesley College contributes up to 10.5% towards your 403(b) plan for eligible employees.
• Work/Life and Wellness: Caring support through Wellthy, legal plan insurance, pet insurance discount and a variety of other resources including retirement planning, and access to cultural and leisure activities throughout metro-Boston.
• Professional Development: Enhance your skills and explore growth opportunities through continuing training and pathways for growth within our supportive environment.
• Tuition and Education Benefits: Invest in your education with tuition benefits, and access resources to navigate student loan forgiveness, reinforcing our commitment to your ongoing learning.
• Campus Privileges: Enjoy free use of our state-of-the-art athletic and fitness facilities with onsite fitness classes, Library resources, and seize opportunities to attend diverse campus events that contribute to a vibrant community.

Apply today and take your first step toward a rewarding career with Wellesley College where your unique strengths and success are celebrated as part of our shared commitment to inclusivity!

Worker Sub-Type: Administrative

Time Type: Full time

EEO Statement

At Wellesley, we embrace and honor difference and diversity. We believe the best ideasthe best solutionsdraw on a range of voices, perspectives, and experiences. As a college, and as a community, we are dedicated to assuring that all members of the Wellesley community have an equal opportunity to flourish. Wellesley College is an Equal Opportunity Employer and prohibits discrimination against qualified individuals in hiring and advancement based on any legally protected status. Candidates who believe they can contribute to the College community are encouraged to apply.

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