Job Description

Optum is seeking a scheduler/patient care coordinator to support checkout out for the Gastrointestinal department/ clinic located in Laguna Hills, CA. This individual will be primarily responsible for patient check-out following specialist visits and will manage scheduling for GI procedures for 5 physicians and follow-up appointments. Additional responsibilities include: Handling and requesting authorizations (for HMO and PPO plans), sending out packages and paperwork to the outpatient facilities, some patient outreach for individuals who have not yet scheduled their procedures or follow-up visits, coordinating medical clearance and pre-op requirements, obtaining authorizations, phone line operation, patient registration, insurance verification, and record scanning.


Candidates must be flexible and comfortable with occasional overtime, particularly when providers extend their hours beyond 5:00 PM (if the provider is running late).


The clinic utilizes the Epic EMR system. Training will be provided, and candidates must be willing to attend two in-person training sessions at the Epic training sites in Cypress or Irvine or may have the opportunity to participate remotely from the designated clinic location if available.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
- High School diploma or GED
- 1+ years of experience in a clinical front desk or scheduling role
- Personable, hardworking, enthusiastic, coachable, and willing to learn and grow.


Nice to Have Skills & Experience
- Bilingual English + Spanish or English + Vietnamese
- Experience with Epic EMR system
- Experience working within GI (gastroenterology)


Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Remote work, Flexible hours,

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