Part Time Event Staff Job at Forrest Solutions, Boston, MA

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  • Forrest Solutions
  • Boston, MA

Job Description

Position Title: Meeting Support Specialist

Employment Type: Part-Time

Schedule: Tuesday – Thursday, 10:00 AM – 7:00 PM

Pay Rate: $21.53/hr

Job Summary:

The Meeting Support Specialist plays a critical role in ensuring that training rooms and event spaces are set up efficiently and according to client specifications. The position involves providing on-the-ground support across various floors, assisting Floor Hosts, and handling audio-visual services as needed. This role is essential in creating a seamless and professional environment for meetings and events.

Key Responsibilities:

Room Setup & Maintenance

  • Set up training and conference rooms based on detailed specifications provided in diagrams and event forms.
  • Move airwalls between rooms to adjust space requirements as necessary.
  • Tape down wires and place training materials on tables as requested.
  • Ensure rooms meet client expectations, including lighting, supplies, AV equipment, temperature, and more.

Customer Service & Interaction

  • Maintain positive client relationships by staying informed about in-house and area functions, responding promptly to inquiries in person, via email, and by phone.
  • Monitor meeting rooms to ensure timely arrivals/departures, confirm attendance, and ensure rooms are kept in optimal condition.
  • Capture and report customer interactions for feedback and improvement.
  • Resolve customer issues creatively and efficiently, serving as a first point of contact.

Event Equipment & Clean-up

  • Ensure that all event-related equipment is properly stored and secured when not in use.
  • Clear leftover materials after events and ensure that all rooms are left in good condition.

Training & Professional Development

  • Participate in ongoing training to enhance knowledge and skillsets as required for the role.

Position Requirements:

  • Experience: 2–3 years of experience in the service industry (hospitality, event planning, hotel, or restaurant preferred).
  • Technical Skills: Strong proficiency in Microsoft Office Suite, Google Docs, and audio/visual equipment.
  • Physical Requirements: Ability to stand for long periods and lift/carry up to 50 lbs.
  • Communication Skills: Excellent verbal and written communication skills, with an ability to professionally interact with clients at all levels.
  • Professionalism: Maintain a high level of professional appearance and demeanor.

Competencies:

  • Customer-Focused: A commitment to ensuring customer satisfaction and anticipating needs.
  • Attention to Detail: Ability to manage multiple tasks and ensure accuracy in all activities.
  • Multitasking: Ability to work efficiently in a fast-paced environment, adjusting to shifting priorities.
  • Problem-Solving: Capable of making decisions quickly and effectively.
  • Technology Use: Proficiency in using technology and tools relevant to the role.

Equal Opportunity Employer Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

Job Tags

Part time, Work at office, Shift work,

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