Live Chat Agent Job at Masterpiece Roofing and Co, Littleton, CO

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  • Masterpiece Roofing and Co
  • Littleton, CO

Job Description

We are seeking a motivated and customer-oriented Live Chat Agent to join our dynamic customer service team. As a Live Chat Agent, you will be responsible for providing exceptional support to our customers through real-time chat. You will assist customers with their inquiries, resolve issues, and ensure a positive experience. The ideal candidate will have strong communication skills and the ability to multitask effectively in a fast-paced environment.

Responsibilities

  • Respond promptly to customer inquiries received via live chat.
  • Provide accurate information about products/services and resolve customer issues efficiently.
  • Document customer interactions and feedback for quality assurance.
  • Assist customers in navigating the website and placing orders.
  • Collaborate with other departments to escalate and resolve complex issues.
  • Maintain a friendly and professional demeanor at all times.
  • Meet performance metrics, including response time and customer satisfaction ratings.

Requirements

  • Minimum 1 year of experience in customer service, preferably in a live chat environment.
  • High school diploma or equivalent; further education is a plus.
  • Strong written communication skills with a focus on clarity and professionalism.
  • Ability to handle multiple chats simultaneously in a fast-paced environment.
  • Proficient in using chat software and basic computer applications.
  • Excellent problem-solving skills and a customer-centric approach.

Job Tags

Full time,

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