Job Description

Essential Duties and Responsibilities
-Customer Service/Experience-
•The customer is the number one focus, and all employee actions are to reflect this priority.
•Greet customers within 30 seconds or less.
•Traffic Stop customers when not with an existing customer.
•Follow the Beauty ABC’s & Service ABC’s selling formula, including all processes trained in the GlobalService Handbook
•Demonstrate and sell Benefit products.
•Maintain a high energy level on the floor at all times.
•Build and maintain good customer relationships.
•Keep accurate and complete records in the Retail/POS system.
•Safeguard and keep all customer information confidential; all customer information is the property of theCompany and Retailer.
•Effectively communicate with customers, co-workers, all Benefit related personnel and appropriateRetail partners.
•Ensure all clients read and sign the service E-waiver form (customer protection, service releaseform)Perform only Benefit approved and trained services offered on service menu to Benefit qualitystandards to ensure customer satisfaction.
•Recommend additional services to determine and meet customer needs.
•Use the appointment book procedure correctly to service the maximum number of customers at anygiven time.
•Coach and lead by example to ensure Aesthetician team is compliant with above mentioned and allother customer service responsibilities.
-Results-
•Achieve daily/ weekly/ monthly individual service and product goals.
•Maintain target service and product sales per hour.
•Sell and recommend products with each and every service, and hand over customers to Beauty Artistsat the close of each service to maximize each sales opportunity.
•Coach and lead by example to ensure Aesthetician team achieves above mentioned goals and othergoals as assigned.
Audit State Board standards and complete monthly service audits within Boutique, on a monthly basis.
-Teamwork-
•Promote a professional, respectful, fun and gossip free environment for customers and employees.
•Work closely with other Beauty Artists and Aestheticians to ensure excellent customer service and goalachievement.
•Be on time and ready to work all shifts.
•Act professionally, ethically and with integrity, using good judgment at all times. Help maintain cleanand safe sales and stock areas, communicate maintenance issues to Boutique Proprietor
•Communicate inventory needs and concerns Boutique Proprietor
•Properly and accurately register all sales using the Service Receipt and all sales reporting forms.
•Communicate training needs that will result in raised sales to Boutique Proprietor
•Ensure compliance with all Company and Retailer policies and procedures.
•Coach and lead Aesthetician team in the above mentioned areas and all other team expectations andresponsibilities.
•Assist supervisor in the completion of all supply, payroll, scheduling, new Aesthetician onboardingprocess and other operational duties as assigned.
-Requirements-
Able to perform the following physical duties including, but not limited to:
•Attend meetings and/or conference calls when necessary.
•Continuous standing/ walking for a minimum of 8 hours.
Benefit Cosmetics LLC – Brow Bar Lead Sales Aesthetician job description
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•Come to work groomed and wearing Benefit makeup and comfortable coaching to these.•Must be comfortable selling makeup & upselling services and comfortable coaching to these.
•Must be comfortable traffic stopping outside of the Boutique and comfortable coaching to these.
•Unpack and lift boxes up to 40 lbs.
•Continuous bending of neck, arms, torso and legs for a minimum of 8 hours.
•Stock and fill shelves, drawers, and stations.
•Clean all Service Station, service rooms, and elements.
•Work in a fragrance filled environment.
•Physical contact with clients/ customers.
•Maintain compliance with State Board of Barbering and Cosmetology and State Board of Health rulesand regulations.
•Consistent and reliable attendance.
•Perform all other duties as assigned.
•Operate POS system, E-waiver IPad, Boutique cell phone, laptop (used for on-line scheduling)
This position requires the final candidate to successfully pass an E-Verify check.
•All other duties as assigned
Qualifications
•For Aestheticians: Maintain and display a valid state issued aesthetician or waxing license. Theemployee is responsible for any fees, additional training and/or renewals needed as a requirement.
•For Cosmetologists: Maintain and display a valid state issued cosmetology license. The employee isresponsible for any fees, additional training and/or renewals needed as a requirement.
•Proven strong retail sales and/or service history.
•Flexibility regarding work hours; ability to work nights, weekends, and some holidays.
•Flexibility regarding work location; ability to work in other Boutiques if required.
•Initiate and manage change in a positive manner.
•Comfortable and competent at services and make-up application.
•Strong communication skills.
•Adept at problem solving.
•Flexible and adaptable to customer needs.

The target salary range for this position is $17/hr - $19/hr. The actual salary offered will depend on a variety of factors, which may include, as applicable, years of relevant experience; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. This position is eligible to earn a sales incentive bonus and/or commission. This position is also eligible for the following benefits, including but not limited to: comprehensive health, dental and vision plans; a 401(k) plan with employer matching, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts.

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