Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
Thumbtack’s Ops Data Science team is a tight-knit group charged with providing actionable insights for Thumbtack’s Trust and Safety, Support Operations, Sales, Success, Partnerships, Category Management and Product Operations teams. We collaborate with various groups across the company on a wide variety of projects; everything from click-level data from our online HelpCenter, to call-level data from our outbound sales teams, to search- and conversation-level data between pros and customers from our product database. The Ops Data Science team is part of a global team of more than 40 data scientists across the United States and Canada.
As a Senior Data Scientist, you’ll partner with product and operations leaders in shaping the strategy for the Trust and Safety Operations teams. Data Scientists also collaborate with partners in Internal Tools, Data Engineering, and Product teams on broader efforts where product and operations overlap. You’ll be a leading voice and proactive contributor driving impact on key focus areas such as modeling incident risk, testing new risk mitigation strategies, guarantee offerings, forecasting work ticket volume, and scaling strategic initiatives while controlling costs. To accomplish this, you’ll be expected to quickly build technical and domain expertise about our platform, as well as the touch-points through which the operations teams interact with our pros and customers. You’ll be involved in scoping, prioritization and execution of tasks related to new company initiatives and programs while also gathering, organizing and presenting insights, trends and predictions to partners and stakeholders.
The Data Science team is a centralized function with individual members embedded in specific business lanes. Data Scientists are expected to have a strong technical background, ask the right questions, and are comfortable rolling up their sleeves to find the answers. The role is highly collaborative and requires a deep understanding of the vision and objectives of the Trust and Safety team as well as company-wide strategy. Partnering proactively with leadership, Data Scientists refine strategy, identify opportunities to drive progress on strategic company initiatives, and prioritize effectively.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
#LI-Remote
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com .
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at .
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
We are currently seeking home providers in: Kansas City / Wyandotte County, KS Are you looking for a meaningful opportunity in your own home? Become a Host Home / Shared Living provider with Mosaic at Home! Average annual income opportunities of $47,000 (federally ...
...people's lives. Reporting to the Mind Body Research Group, this position is responsible for the safe operation of a vehicle to distribute flyers across the greater Boston area. Responsibilities also include monitoring/logging posted flyers and maintaining consistent...
...We are seeking an organized and efficient Medical Billing Assistant to join our team in Gillette Wyoming. As a Medical Billing Assistant you will play a crucial role in ensuring accurate and timely billing processes for our organization. This position requires a...
...DESCRIPTION OISL Supervisor 1st shift Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. Project Kuiper...
...personal and unforgettable. What will you do in this job? Bake and create items for dining room, employee dining room, and coffee shop Help create pastry/dessert specials for sale in dining room and bar Ensure cleanliness and sanitation of baking and prep...