SDS ASO Senior Fraud Investigator
Austin,Texas,United States
Support and Service
At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to surprise and delight. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you! Inclusion is a shared responsibility and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. The Strategic Data Solutions (SDS) team is seeking an individual with excellent analytical and research skills to join the group as a Senior Fraud Investigator. We enhance the overall customer purchasing experience by efficiently and correctly analyzing orders to identify and stop fraudulent activity and determine the appropriate next steps.
**Key Qualifications**
+ 12 months experience as a current ASO Fraud Investigator required
+ 2 years experience in customer service or order verification type role
+ Ability to work efficiently and seek out projects with little guidance
+ Elevated attention to detail with strong research and analytical skills
+ Capacity to multitask and prioritize workload
+ Strong written and verbal communication capabilities
+ Confidence to communicate at multiple levels providing insight and feedback
+ Ability to team and collaborate with partner groups, Specialists, and the leadership team
+ Maintains a positive attitude in a high-stress/fast-paced work environment
+ Demonstrates a passion for excellent customer focus and protection
+ Advanced judgment, critical thinking, problem solving and decision-making skill
+ Ability to identify business process solutions that increase efficiencies
+ Makes space to listen, learn, and amplify diverse perspectives and experiences
+ Actively seeks out opportunities to champion and celebrate inclusion and diversity
**Description**
ASO Fraud is looking for a creative self-starter with advanced research and pattern recognition skills. As a Senior Fraud Investigator, you will review data to identify trends, complete mass action of cases, assist with ER escalations, and also partner with leaders to identify and support the knowledge development of Fraud Prevention Investigators. You will collaborate with cross-functional partners to enhance internal processes and help improve the customer experience by identifying and actioning transactions related to trends and providing real-time direct feedback.
**Education & Experience**
Bachelors degree preferred, or equivalent experience.
**Additional Requirements**
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Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .
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