Job Description

Job Description

Job Description

Description:

Mission Rock Residential is looking for a Resident Service Coordinator to join our expanding team. This role will assist with all property maintenance and resident relations needs for the property. This role will be responsible for providing administrative and project management support to the service team by coordinating and processing assigned work orders.
Why work for Mission Rock? At Mission Rock Residential, we aim to provide the highest quality of service to our residents, clients, and each other by demonstrating our I ARRIVE values: integrity, accountability, respect, relationships, inclusivity, vision, and empathy. Our commitment to fostering an equitable and inclusive workplace drives innovation, strengthens our team, and reflects the vibrant community we serve. We prioritize these values in multiple ways—including team member training, support, and career pathing—and believe that, by doing so, we can have a positive impact on our resident and team member experience.

Are you ready to make an impact?

Location: Blu at Northline

Compensation includes pay and so much more here at Mission Rock. Check out our great benefits included in the compensation plan!

• Career advancement and learning opportunities
• Bonus opportunity
• 13 paid holidays, including a Personal Wellness Day & Volunteer Day
• Generous vacation & sick time
• Accrue sick time each year plus ten days (80 hours) of vacation time the first year and increase up to 15 days (120 hours) in your second year, and more!*
• Housing discount opportunity
• 401(k) with company match
• Medical, Dental, and Vision insurance plans
• Employer-sponsored short-term & long-term disability plans
• Company-paid life insurance
• Health savings account with employer contribution
• Flexible spending account
• Voluntary benefits
• Employee Assistance Program (EAP)

The day-to-day: Resident Services Coordinators are people-centric individuals passionate about customer service. Mission Rock's customer service expectations center around connecting with our customers. This position may work with any of the following:

• Support the overall efforts of the service team by coordinating maintenance activities under the guidance of the Service Manager.
• Manage all incoming maintenance work orders by utilizing various systems such as email, web, text or phone. Assign the work orders to appropriate technicians, vendors, maintain accurate work order records.
• Manage the work order process in property management software from initial input to completion.
• Document work order to files and follow up with residents on completed work orders to ensure satisfaction.
• Work closely with vendors fostering good relationships and to ensure the quality of work.
• Schedule vendors for repairs in occupied homes as assigned by Service Manager.
• Maintain communication and follow-up with vendors, service team and residents regarding the status of their service request.
• Contact residents upon work completion to ensure satisfaction.
• Ensure readiness of apartment homes for move in via visual inspections.
• Complete move out inspections, document charges with photos and upload in Yardi.
• Begin turn process by informing the Service Manager of the vacancy.
• Dispatch and oversee lock changes before move-in.
• Work with Manager to update Yardi once homes are rent-ready.
• Oversee all utility turn-ons and disconnects during the vacancy.
• Coordinate with leasing office to complete final inspection.
• Communicate with Service Manager regarding the status of work progress and related issues that may arise.
• Notify Service Manager and Property Manager of any maintenance issues requiring attention.

What you bring:

• Strong communication skills, with a willingness to go the extra mile, aimed to develop a strong rapport with residents and team members
• Strong organizational and time-management skills
• Customer service or sales experience is required
• Adherence to Fair Housing best practices
• Basic computer skills, including familiarity with Microsoft Suite
• Property Management skills/experience preferred
• High School diploma or equivalent
• Multifamily experience preferred

*Sick time accrual amounts and policies vary by state. Please inquire with your hiring manager about your state-specific requirements.

Application Deadline: 02/22/25 if the position is not filled by then, we may consider applications received after this deadline.

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