Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.
The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Handle high amounts of incoming calls
Produce sales leads
Identify and evaluate customers' needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussion
Provide accurate, valid and comprehensive information by using the right methods/tools
Reach personal/customer service team sales targets and call handling quotas
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Some proven customer support experience or experience as a client service representative
Track record of not just reaching, but exceeding quota requirements
Strong phone administration skills and active listening capabilities
Experience with CRM systems and practices
Customer orientation and capacity to adapt/respond to different types of characters
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively
ClinicalOur client, a trailblazing global pharmaceutical powerhouse, renowned for their expertise in developing and manufacturing a wide array of world-class pharmaceutical drugs, life-saving vaccines, and innovative animal-health products, is in search of an Associate...
...including all tables, floors, windows, beverage station and restrooms etc. Greets customers, takes orders, operates cash register, collects payments from customer and makes change Executes genuine greetings and farewells Takes telephone orders and completes...
Nightingale Nurses is seeking a travel Certified Surgical Technologist for a travel job in Rochester, New York. & Requirements ~ Specialty: Certified Surgical Technologist ~ Discipline: Allied Health Professional ~ Start Date: 06/09/2025~ Duration: 13 weeks...
...The City of Kalispell is now hiring for the following positions: Building Inspector Wage is $29.62/hour Fire Building Inspector Wage is $30.36/hour. We offer a competitive benefits package which includes paid vacation, sick leave, holidays and retirement...
...This position may qualify for a sign-on bonus. Job Summary Assists nursing service personnel with a variety of patient care activities and related services necessary in caring for the personal needs and comfort of patients. Assists with personal hygiene, takes vital...