Job Description

Overview

Packard Childrens Health Alliance is a network associated with Lucile Packard Childrens Hospital and the Stanford School of Medicine. We bring the best community physicians together in a network that provides healthcare for children and expectant mothers from the Bay Area. Were proud to be the only Bay Area medical network with an exclusive focus on women and children, with more than 650 leading pediatricians and obstetrician/gynecologists, and were growing fast.

Job ID: P138951-1219

Job Description

The Registered Nurse functions as a primary liaison between patient and physician, via phone or in person. Under general supervision, the Registered Nurse implements the entire nursing process to include assessment, diagnosis, planning, implementation, and evaluation for an assigned group of patients and provides quality patient care that is efficient, effective and evidence based. The Registered Nurse collaborates with the clinician and staff in the delivery of patient care.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Employees must abide by Stanford Childrens Health guidelines including but not limited to PCARES, sensitivity to cultural diversity, patient care, patients rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with Stanford Childrens Health policies, licensure and health screenings.

• Independently, provides general education and nursing care to patients via telephone or in person. Responds to and resolves patient/family questions and needs.
• Triages and schedules patients as appropriate, ensuring appointment preferences are given to patients in emergency situations.
• Documents clinical information, including patient phone calls and maintains accurate and complete patient documentation according to medical profession standards. Accurately documents all patient encounter, phone triage, test results and office visits.
• Observes and/or records and reports patients condition and reaction to drugs and treatments to clinicians.
• Acts as a liaison, coordinates, and integrates service for patients by continually collaborating with physician(s).
• Communicates the appropriate referral choice to community physician(s).
• Coordinates and integrates services within the clinic by continually collaborating with physician(s).
• Develops facilitative relationships with office staff regarding both patient appointment scheduling and clinical information.
• Performs peer to peer review and obtains insurance prior authorization as needed.
• Processes requests for prescription refills according to established practice.
• Mentors new staff to ensure proper clinical training and processes is followed.
• Maintains patient confidentiality.
• Adheres to infection control/safety guidelines.
• Assists in preparing forms and managing prior authorizations throughout the shift, completing incoming work by the end of the shift.
• Epic environment: Assists providers with their in-baskets and open charts; monitors other MD and RN in-baskets when assigned.
• Other duties as assigned based on location and Specialty assigned. Works on special projects as needed.

Back Office Duties

• Prepares the necessary equipment and supplies for exam. Maintains inventory of supplies in examination rooms, replenishes as required. Maintains exam rooms for necessary supplies and materials. Ensures cleanliness.
• Prepares patient for examination or treatment and performs routine screening tests. Explains treatment procedures to patients. Instructs patients in collection of samples and tests.
• Reports patients concerns and symptoms, reactions, changes (appropriate to age) to the physician.
• Assists physicians with procedure set-ups, patient procedures, and examinations.
• Collects and sends specimens to appropriate labs for testing per protocol.
• Administers ordered medications, allergy injections, vaccines and other therapeutic injections in a safe, accurate, professional, and timely manner following policies and procedures.
• Performs routine screenings, places orders and tracks data for patients according to standardized quality measures in a timely, accurate and efficient manner according to policies and procedure.

Qualifications

Minimum Qualifications

Education

Degree in Nursing from an accredited College or University required.

Experience

A minimum of 3 years of progressively responsible and related work experience preferred.

Experience in an electronic medical record (EMR), such as Epic preferred.

License/Certification

Current CA Registered Nurse (RN) required.

Current CPR certification required.

Knowledge, Skills, and Abilities

• Knowledge of professional nursing theory, regulations, and practices to give and evaluate patient care.
• Knowledge of common safety hazards and precautions to establish/maintain a safe work environment.
• Knowledge of EMR chart reporting and records.
• Knowledge of computer systems and software used in functional area.
• Skill in applying and modifying the principles, methods, and techniques of professional nursing to provide ongoing patient care.
• Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care and treatment.
• Ability to perform standard clinical procedures according to established protocols.
• Ability to demonstrate customer service skills in interactions with all patients, families, and staff, including high volume and stressful situations.
• Ability to plan, organize, prioritize, work independently, and meet deadlines.
• Demonstrated ability to make adjustments in care planning in a rapidly changing environment.
• Demonstrated skills in collaboration, teamwork and problem-solving to achieve goals.
• Demonstrated skills in written and verbal communication and listening.
• Ability to maintain quality control standards.
• Ability to perform work accurately and thoroughly.
• Ability to respond quickly to emergency situations.
• Empathy and the ability to relate to children and their families. Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care and treatment.
• Ability to deal with diverse patient/family interactions and demonstrate extraordinary customer service in a fast paced and high-volume environment.
• Ability to perform standard clinical procedures according to established protocols.
• Ability to demonstrate customer service skills in interactions with all patients, families, and staff, including high volume situations.
• Ability to plan, organize, prioritize, work independently, and meet deadlines.
• Demonstrated ability to adjust in care planning in a rapidly changing environment.
• Demonstrated skills in collaboration, teamwork and problem-solving to achieve goals.
• Compassionate and caring communications. Ability to maintain quality control standards.
• Ability to perform work accurately and thoroughly. Ability to respond quickly to emergency situations.

Diversity and Equal Employment Opportunity (EEO)

We value diversity. Our employees represent many backgrounds and bring different perspectives to the work environment. These perspectives lead to new ideas, creativity, growth, and add value to the organization. We strive for an organization where everyone is treated with dignity and respect.

Packard Childrens Health Alliance offers equal employment opportunity to employees and applicants by prohibiting unlawful discrimination and harassment on the basis of Ancestry, Age (40 and above), Color, Disability (mental and physical, including HIV and AIDS), Genetic Information, Gender, Gender Identity (including transition status), and Gender Expression, Marital Status, Medical Condition (including cancer, or a record or history of cancer), Military or Veteran Status, National Origin (includes language use restrictions and possession of a drivers license issued under Vehicle Code section 12801.9), Race, Religion (including religious dress and grooming practices), Sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), Citizenship, Primary Language, Immigration Status, and Sexual Orientation, the perception of any of the above, or any other basis protected by federal, state, or local law or ordinance, or regulation.

This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination and access to benefits and training.

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Human Resources department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. Risk of Exposure to Bloodborne Pathogens. Tasks involve exposure to blood, body fluids or tissues. The potential for spills or splashes of blood, body fluids, tissues exist in job related tasks.

Additional Information

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (Hourly): $52.64 to $65.80

Stanford Medicine Childrens Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.

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