Job Description
Job Title: Customer Lifecycle Specialist
Department: Sales
Reports to: Director of Sales
Location: Pullman WA
Pay Rate: $19 - $24 per hour
About Addium
Addium is a leading ag-tech company uniting science, sensors, and software to deliver end-to-end solutions in agriculture and food safety. Serving 34,000+ global clients with 60M+ daily sensor readings, we turn raw data into actionable insights that conserve resources, improve food safety, and drive measurable impact. Our mission is to make the invisible visible-transforming data into clarity, action, and automation. Trusted by partners like Mondelez, PepsiCo, Ferrero, and Green Thumb Industries, we stand for innovation, reliability, and a bold commitment to the future of agriculture.
Position Summary
The Production Planning & Documentation Specialist is critical to the efficiency and compliance of the manufacturing floor at ADDIUM. This role is responsible for the systematic generation and accurate management of work orders within the NetSuite ERP system, ensuring a smooth and traceable production flow. Additionally, this specialist maintains and updates all Standard Operating Procedures (SOPs) and Work Instructions within the VKS digital work instruction platform, ensuring manufacturing personnel have immediate access to current, standardized processes.
Key Responsibilities
I. Work Order Management (NetSuite)
- Generation & Assignment: Assist the generation, release, and assignments of all production work orders (WOs) based on the master production schedule and inventory availability within the NetSuite ERP system.
- Process Flow: Monitor the status and integrity of all open work orders, ensuring materials are accurately tracked, labor is properly recorded, and the work order lifecycle adheres to established company procedures.
- Troubleshooting: Resolve discrepancies and errors related to work order data, routing, or material consumption in NetSuite, collaborating with Production and Inventory Control teams as needed.
- Data Integrity: Ensure the accuracy of Bills of Materials (BOMs) and routing steps within NetSuite, notifying Engineering or Planning of necessary updates.
II. Process Documentation & Control (VKS)
- Instruction Creation & Updating: Create, revise, and manage Standard Operating Procedures (SOPs) and Work Instructions (WIs) for all assembly, testing, and related production processes using the VKS (Visual Knowledge Share) platform.
- Version Control: Maintain strict version control for all documentation in VKS, ensuring that only the most current, approved instructions are available to the manufacturing floor.
- Collaboration & Accuracy: Work closely with Production personnel, Engineers, and the Quality department (QA) to gather feedback, validate process changes, and translate complex technical steps into clear, visual, and easy-to-follow digital instructions.
- System Administration: Serve as the primary administrator for the VKS system, managing user access, training employees on its use, and leveraging its features (e.g., smart forms, checklists) to improve compliance and data capture.
III. Compliance & Continuous Improvement
- Auditing: Perform regular internal audits of active work orders and shop floor documentation to ensure adherence to company procedures and regulatory standards.
- Training Support: Assist the Production Manager in developing and delivering training sessions related to new work instructions and updated NetSuite procedures.
- Process Improvement: Identify documentation gaps or inefficiencies in the work order process and propose solutions to the Production Manager to streamline workflows.
Skills & Qualifications
- Minimum 2 years of experience in a Production Planning, Scheduling, Inventory Control, or Documentation Specialist role within a manufacturing environment.
- Proven hands-on experience using an Enterprise Resource Planning (ERP) system; specific experience with NetSuite is highly desirable.
- Strong technical writing, editing, and visual communication skills with a keen attention to detail.
- Demonstrated ability to quickly learn and manage specialized software systems; experience with VKS or similar digital work instruction software is a significant plus.
- Excellent organizational skills, proven ability to manage multiple priorities and deadlines, and strong analytical problem-solving abilities.
- Ability to communicate clearly and effectively with both office staff (Management, Finance) and shop floor personnel.
Preferred Skills & Experience
- Familiarity with quality standards (e.g., ISO 9001).
- Knowledge of production floor metrics and manufacturing principles (e.g., Lean Manufacturing).
What We Offer
- Competitive salary
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with a company match (up to 4% after your first year)
- Paid Time Off, Sick Leave, and 11 Paid Holidays
- Ongoing learning and development opportunities to support your growth
- Clear paths for career advancement as you grow with us
- Company-paid life and disability insurance for peace of mind
- Health savings account and flexible spending account options
- A collaborative, inclusive work environment with regular team-building activities and fun company events
Addium, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all individuals are respected, valued, and supported. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, sexual orientation or gender identity, or other protected status.
Job Tags
Hourly pay, Work at office, Immediate start, Flexible hours,