Job Description

As a dedicated Loan Officer, you will, within defined guidelines and framework, deliver impactful customer service to members while providing mortgage product solutions that facilitate the member’s financial security. You'll facilitate mortgage product sales and member service through multiple channels to include phone, email, mail and digital platform, provides individualized mortgage loan recommendations. You will have established monthly metrics and deepen member relationships through needs assessment and solution offerings from USAA products and services. You will also need to stay highly engaged in the mortgage industry, to include changes to Fannie and Freddie guidelines. We offer a flexible work environment that requires an individual to be in the office 4 days per week in our Tampa Crosstown Office. Relocation assistance is not available for this position. Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence. Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status. Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled. Develops and maintains successful partnerships with Real Estate Agents. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Requirements include High School Diploma or General Equivalency Diploma, 2 years of mortgage sales experience or relevant customer service experience within a financial services organization, successful completion of mortgage products assessment, and acquisition and maintenance of applicable licenses/state registrations as required. Preferred qualifications include 3+ years Mortgage Consumer Direct Experience, Current or Prior NMLS #, and US military experience through military service or a military spouse/domestic partner.

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