Job Description

It Manager

Lastwall Networks Inc. is a Canadian, cloud-based security provider delivering a robust identity platform designed to combat emerging and disruptive cyber threats.

Our head office is located in Fredericton, New Brunswick, Canada, with offices in Vancouver, British Columbia, and Honolulu, Hawaii, along with remote staff across North America.

This is a fully remote position that can be based anywhere in North America.

What You'll Do:

The IT Manager is responsible for leading Lastwall's IT department, overseeing internal systems, asset management, security compliance, and employee technology support. Reporting to the Director of Engineering, this role ensures that the company's IT infrastructure runs smoothly, securely, and efficiently across the organization.

In addition to managing day-to-day IT operations, the IT Manager will:

• Spearhead onboarding/offboarding processes and ICAM
• Oversee hardware/software lifecycles
• Implement security protocols
• Collaborate with the security team to maintain system safety

Key Responsibilities:

IT Leadership & Department Management

• Lead the IT department by setting priorities, building scalable processes, and aligning with business goals.
• Establish and maintain documentation, SLAs, and IT standards across all operational areas.
• Build internal relationships to understand departmental needs and proactively recommend technical solutions.

Internal IT Operations

• Administer user accounts (creation, auditing, deactivation), permissions, and access controls.
• Manage all corporate endpoints using JAMF for Apple device deployment and management.
• Provide credential resets, application access, and other IT support functions.
• Define and document troubleshooting and maintenance procedures across platforms.

Hardware and Software Management

• Specify, procure, and maintain all company hardware and software.
• Track and manage IT asset inventory, including issuance, health monitoring, lifecycle management, and responsible disposal.
• Ensure compliance with software licensing and deploy updates as needed.
• Maintain office supply inventory related to technology and administration.

Employee Onboarding & Support

• Lead all IT aspects of employee onboarding and offboarding.
• Deliver technical support and training to staff as needed.
• Create and maintain self-service documentation and guides to empower users.

Innovation & Improvement

• Research, test, and recommend new tools or systems to enhance IT operations and support Lastwall's growth.
• Continuously evaluate and optimize IT processes and technologies.
• Pursue ongoing professional development to stay ahead of industry trends.

What You've Done

• Bachelor's Degree in Computer Science, Information Technology, or a related fieldor equivalent certifications and experience.
• 10+ years of relevant IT experience, with leadership in systems administration, IT operations, or infrastructure roles.
• Strong ICAM experience.
• Hands-on experience with JAMF or similar device management tools.
• Expert knowledge of Linux system administration.
• Proven track record managing IT asset inventories, software deployments, and IT policies.
• Skilled in project management, prioritization, and cross-department collaboration.
• Excellent interpersonal, verbal, and written communication skills.
• Ethical, proactive, and results-driven mindset.
• Must be a U.S. citizen or hold dual Canadian/U.S. citizenship.

What You'll Love About Us

We're a startup that enjoys the hustle and excitement of startup life but also values your time and well-being. We're committed to building a people-first culture and want team members who will help us achieve that goal.

At Lastwall, your voice is heard, recognized, and valued. We're seeking teammates who want to make an impact.

We offer:

• Fully paid comprehensive benefits package
• Competitive compensation
• Generous PTO and Flex Days
• Equity

Lastwall is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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