Information Technology Service Management Consultant Job at Coforge, Austin, TX

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  • Coforge
  • Austin, TX

Job Description

Job Description

Job Title: Sr. ITSM Developer

Skills: ITOM, CSM, or HRSD, Discovery, Agile / Scrum environments

Experience: 9-15 Years

Location: Austin, TX

Job Type: Contract to hire

We at Coforge are hiring Sr. ITSM Developer with the following skillset:

  • Design, develop, and implement scalable solutions within the ServiceNow platform focused on ITSM capabilities.
  • Serve as the ITSM Subject Matter Expert, delivering best-practice configurations for Incident, Problem, Change, and Request workflows.
  • Build and optimize workflows using Flow Designer, emphasizing low-code automation best practices.
  • Develop and maintain Service Catalog items, custom widgets, and dynamic user experiences using the Service Portal.
  • Configure and enhance the Virtual Agent for self-service and automation scenarios.
  • Integrate ServiceNow with third-party systems using REST/SOAP APIs, Integration Hub, and MID Servers.
  • Build and maintain custom Performance Analytics dashboards and reporting solutions to support operational and strategic metrics.
  • Ability to work independently, mentor junior developers, and engage with stakeholders across the enterprise.
  • ServiceNow Certified System Administrator (CSA)
  • ITSM Implementation Specialist certification
  • Experience with ITOM, CSM, or HRSD is a plus
  • Experience working in Agile / Scrum environments

Job Tags

Contract work,

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