Job Description

Job Title: Entry Level 1 Help Desk Support
Job Summary: We are seeking a motivated and enthusiastic individual to join our dynamic team as an Entry Level 1 Help Desk Support. This position offers an excellent opportunity for someone eager to learn and grow in the IT field. The ideal candidate will possess a positive attitude, strong work ethic, and a passion for providing exceptional customer service.
Key Responsibilities:

• Respond to and resolve Level 1 support tickets in a timely and efficient manner.
• Provide technical assistance and support for Microsoft O365 applications.
• Assist with password resets and account management tasks.
• Support the onboarding and offboarding processes for employees.
• Provide remote support to users in a hybrid Mac/Windows environment.
• Collaborate with team members to troubleshoot and resolve issues.
• Maintain accurate documentation of support activities and resolutions.

Qualifications:

• High school diploma or equivalent; relevant certifications a plus.
• Prior experience in Level 1 support or a related field preferred.
• Basic understanding of Microsoft O365 applications.
• Familiarity with password reset procedures and account management.
• Ability to thrive in a collaborative and fast-paced environment.
• Excellent communication and customer service skills.
• Strong problem-solving abilities and attention to detail.
• Willingness to learn and adapt to new technologies.
• Punctuality and professional appearance are essential.

Additional Information:

• This position offers opportunities for training and professional development.
• Dress code compliance is required to maintain a professional appearance.
• Certification in relevant areas such as Microsoft, CompTIA, or ITIL is highly valued.
• We believe in a supportive and collaborative work environment where everyone contributes to the team's success.

Job Tags

Remote job,

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