Entry-level Help Desk Analyst (part-time) Job at Parasol Alliance, Milwaukee, WI

V3VjUkIwWVVGUllIMDJWb283YmptNW1hOVE9PQ==
  • Parasol Alliance
  • Milwaukee, WI

Job Description

Position Mission

The Resident Technology Support Analyst will provide technology support for the residents that live in our client’s communities. The Resident Technology Support Analyst will be responsible for providing technology support for residents over the age of 55, that live in our client’s community. This position will require one-on-one personalized experiences for in home visits and community-based classes provided in a group setting.

Requirements

  • Must be upbeat, outgoing and have a cheerful disposition
  • Experience working or volunteering in a senior living setting a plus
  • Ability to build and maintain relationships with residents, their families and the community staff.
  • Value customer service-excellent communication skills and the ability to teach seniors how to use technology devices in a group setting or on an individual basis
  • Basic technical troubleshooting and problem solving on multiple types of devices including computers, laptops, phones, tablets, and smartphones.

Responsibilities

  • Intake of resident support requests
  • Schedule onsite appointments for technical support
  • Onsite support of resident hardware and software
  • Create and lead group classes on different consumer technology
  • Phone and email support for initial incoming tickets
  • Ticket resolution as per the client service level agreement
  • Detailed documentation within service tickets on issue steps and resolution
  • Excellent customer service on the phone, via email and in person
  • Proof of Covid-19 vaccination required.

Schedule

  • Monday - 9am to 5pm
  • Tues - 10am to 5pm
  • Friday - 9am to 5pm

Each shift comes with a 30-minute lunch. Modifications to the schedule can be accommodated.

Job Tags

Part time, Work from home, Shift work,

Similar Jobs

HCAOA

Office Assistant Job at HCAOA

 ...Office Assistant Homewatch CareGivers (an in-home care agency in St. Charles, IL) is searching for an Office Assistant to provide file coordination, client referral calls, caregiver referral calls, general phone coverage and a variety of "what's ever needed" :) Hourly... 

Waxing The City of Lakeland

Esthetician/Cosmetologist - Waxing Specialist Part to Full Time Job at Waxing The City of Lakeland

 ...believe great results come from strong standards, teamwork, and continuous improvement. ABOUT THE ROLE We are seeking licensed estheticians or cosmetologists who love waxing, enjoy working with people, and are committed to delivering services according to our... 

KEY Point Solutions, Inc.

Verizon Sales Agent Job at KEY Point Solutions, Inc.

 ...where communication meets strategy. As a Verizon Sales Agen t, youll be part of a high-...  ...team delivering tailored solutions to customers. This role is perfect for driven professionals...  ...and demonstrate Verizon products and services, showcasing their value through... 

Pyramid Consulting

React Developer Job at Pyramid Consulting

 ...React Developer Opportunity Immediate need for a talented React Developer. This is a 04 months contract opportunity with long-term potential and is located in Monmouth Junction, NJ (Onsite). Please review the job description below and contact me ASAP if you are interested... 

Labcorp

Specimen Accessioner Job at Labcorp

Specimen Accessioner at Labcorp summary: The Specimen Accessioner is responsible for accurately receiving, identifying, labeling, sorting, and preparing biological specimens for laboratory testing in a fast-paced clinical environment. The role requires strong organizational...