Customer Support Associate Job at Beauty by Imagination (BBI), Commack, NY

VWVjVENFWVVHQklHM21CbG9yVGtuNW1ZOHc9PQ==
  • Beauty by Imagination (BBI)
  • Commack, NY

Job Description

Job Description

This position hours are 8:30am-5pm Monday through Friday. Role will be 3 days on-site and 2 days remote (work from home).

Position Overview:

The BBI Operations Customer Service Associate works directly for Customer Service Supervisor. The BBI Customer Service Associate is responsible for all on assigned entry of sales order, invoices, and RMA activities; the Customer Service Associate will document, track, and report all activities related to their customer base.

Essential Job Duties & Responsibilities:

  • Responsible for managing all orders / invoices / RMA / related to assigned customer base.
  • Order Management (including but not limited to):
  • Integrating and processing any new orders from multiple sources (EDI, Email, Upload) into

NetSuite (Operating System) and running an Item Report to identify shortages and any

potential, VAS (Vendor Added Services) scenarios such as shrink wrapping or applying a

specific customer required label.

  • Verifying the ship dates assigned to all orders EDI Integrated or Manual entry for KPI accuracy.
  • Monitoring the Open Order Report and ensuring all orders are released for processing in a timely (according to Warehouse SLA), while also following up on orders that were previously released.
  • Monitoring any orders with a Future Ship date and effectively communicating out the upcoming orders, ship windows, and customer requirements.
  • Processing sample orders from other departments or customers’ requests for samples
  • EDI Monitoring (including but not limited to):
  • Ensuring all EDI docs (Orders, ASN’s & Invoices) are processed in a timely fashion, making sure all orders in an error state are identified & corrected daily, re-transmitting invoices as directed, if/when necessary.

Essential Cross-Functional Responsibilities:

  • Collaborate with our Supply Chain operations team to ensure timely order processing.
  • Coordinate with various supply chain personnel on order process flows.
  • Ensure all top priority items or urgent matters are properly communicated with leadership.

Required Skills/ Qualifications:

  • Knowledge of Microsoft Suite (e.g., Excel, Outlook, etc.)
  • Excellent verbal and written communication skills
  • Proactive and independent with the ability to take initiative
  • Excellent organizational and follow-up skills
  • Excellent time management skills with a proven ability to meet deadlines
  • Highly organized and able to multi-task, while maintaining clear and proactive flow of communication and ownership of tasks.
  • Strong attention to detail inside warehouse process flows.

Education/ Experience Requirements:

  • 4-year College / 5+ years of Customer Service experience
  • Experience within ERP platform (NetSuite or equivalent) and WMS systems preferred
  • Basic industry knowledge (CPG) preferred

Company Benefits

Beauty By Imagination offers a VERY competitive benefits package including:

  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • Very Generous Paid Leave of Absence/Time Off
  • Company-Paid Life Insurance and AD&D Insurance
  • Company-Paid Short-Term & Long-Term Disability Benefits

Job Tags

Temporary work, Remote work, Monday to Friday,

Similar Jobs

Axis Community Health - Medical Clinic

Proofreader Job at Axis Community Health - Medical Clinic

 ...difference in the lives of those we serve. Role Description This is a full-time on-site role located in Dallas, TX for a Proofreader. The Proofreader will be responsible for reviewing and editing various documents to ensure accuracy in spelling, grammar, and punctuation... 

Sanford Health

Laboratory Assistant - FT Days Job at Sanford Health

 ...hire sign-on bonus! Department Details Join the lab team in providing exceptional patient care and gain valuable...  ...inventory * Charting blood draws Laboratory Assistant = No certification or previous experience required ($16.00-25.50) Senior Laboratory Assistant... 

NCW Staffing

Locum Tenens Dentist Job at NCW Staffing

Exciting Locum Opportunity for a Licensed Dentist in Green Valley, AZ POSITION: LOCUM DENTIST RATE: $150/hour (additional stipend if necessary) Dates: Dec 8-12, 15-19, 22-24, 26, 29-31, Jan 2 Hours: Mon-Wed 7:30a-5:30p lunch 12:30p-1:30p unpaid, Thur 8a-6p Lunch... 

Remote Staffing

High Volume Recruiter - Remote Job at Remote Staffing

 ...Warehouse Associate Recruitment Specialist Includes sourcing, screening, interviewing, offer completion of hourly warehouse associates...  ...Ryder network. This is a full-time, temp-to-perm position. Remote based (work from home office) with occasional travel to customer... 

HCRC Staffing

Chiropractor Fort Wayne IN Job at HCRC Staffing

 ...innovative non-surgical options for those suffering from acute and chronic pain conditions. We employ the latest forms of integrative medicine techniques, to free patients from debilitating pain, encourage healing and mobility, and help regain an active lifestyle. We have...