Job Description

Responsible for incoming customer calls regarding order input and /or issues listed below. 

Responsible to handle credits, allowances, return authorizations, tracking orders, shipment issues, defective and quality claims.

Responsible for accurate and timely order entry from multiple sources (email, fax calls, web) including customer contact and / or sales representative contact when needed. 

Responsible to assist with web orders and / or website ordering issues. 

Assist other customer service representatives to improve service levels, promoting teamwork and striving to accomplish departmental goals. Provide the customer service manager with recommendations to improve policies, systems or service methods when necessary.

 Work with other departments including distribution center staff, accounting and the credit department to resolve issues. 

Provide training of new customer service representatives .

Assist with special projects as needed by the Manager or Marketing

Job Requirements:

2 years former customer service experience.

Must possess excellent verbal and written communication skills, sense of urgency, team work, and leadership.

Proficiency in Microsoft office (Word and Excel)

Qualifications

Skills

Preferred

Microsoft Office Suite

Novice

Customer Service

Novice

Data Entry

Novice

Behaviors

Preferred

Enthusiastic: Shows intense and eager enjoyment and interest

Dedicated: Devoted to a task or purpose with loyalty or integrity

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Goal Completion: Inspired to perform well by the completion of tasks

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Education

Preferred

High School or better.

Experience

Preferred

2 year customer service preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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