Job Description

Job Description

Job Description

Description:

Job Title

Customer Service Representative

Location

Headquarters

Job Summary

This position is responsible for acting as a liaison by advocating for our clients and serving them to meet all plumbing needs by providing product & services information and resolve any emerging problems that our customer accounts might face with accuracy, efficiency, and genuine care.

Essential Job Functions

• Answering questions about our products & services.
• Processing purchase orders.
• Troubleshooting basic technical problems.
• Handling customer complaints.
• Manage large number of incoming & outgoing calls.
• Meet customer service team sales targets.
• Responsible for managing records of customer complaints.
• Managing interdepartmental emails in a timely manner.
• Retain customers that are on the schedule for the future.
• Be responsible for overall customer satisfaction with regards to communication, workmanship, and quality.
• Completes all required company training/compliance courses as assigned.
• Perform related duties as assigned, within your scope of practice.

Education

• Less than a high school education.

Experience

• No prior experience or training required.
• This position does not include any supervisory responsibilities.

License & Certifications

• No specific licenses & certifications needed.

Skills & Abilities

This position requires the capability to understand and follow both oral and written directions. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

• Computer proficiency in Microsoft Word, Excel, and Outlook.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and takes appropriate action.
• Able to establish and maintain cooperative working relationships.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem-solving skills.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
• Performs well with frequent interruptions and/or distractions.
• Basic math skills.
• Ability to consistently demonstrate our core values by maintaining the highest standards of professionalism when interacting with team members, management, and customers.

Travel Requirements

• No travel required.

Physical Requirements

• Reaching: Extending hand(s) and arm(s) in any direction.
• Grasping: Applying pressure to an object with the fingers and palm.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with the skin, particularly that of the fingertips.
• Talking: Expressing or exchanging ideas by means of spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Hands to Fingers: Picking, pinching, typing, or otherwise working, primarily with fingers rather than the whole hand as in handling.
• Repetitive Motion: Substantial movements (motions) of the wrists, hands, and/or fingers.
• Close Vison: Clear vision at 20 inches or less. Required to perform an activity such as: preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading or visual inspections.

Work Environment

• None: No exposure to adverse environmental conditions (typical office/administrative setting).
• Sedentary work: Exerting up to 10 pounds of occasionally and/or minor amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Disclaimer

This job description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of team members in this classification. The duties described are not to be interpreted as being all-inclusive to any specific team member. Nothing in the job description changes the at will employment relationship existing between the Company and team members.

The Essential Job Functions, Physical Requirements, and Work Environment characteristics described are representative of those that must be met to successfully perform the essential functions of this job. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified team members can perform the essential functions of the job.

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