Position Title: Customer Experience Specialist
Department: Customer Care
Compensation : $44,000 + Commission
FLSA status : Exempt
Location : Hybrid
Bonus Structure: Bonus opportunities are available for increasing accounts managed revenue through products & service upgrades and referrals to the Sales Team.
Description: The Customer Experience Specialist ensures our users are happy, engaged, and reference-able through quick, thorough responses to support tickets, calls and proactively reaching out to their accounts to measure
engagement, satisfaction and to propose new services that may enhance their ActivEngage experience. This is a fast-paced role requiring a passion for customer success and a knack for problem-solving. Must enjoy interacting with clients and co-workers. This position is based out of our corporate office in Maitland, FL. As a hybrid employee your on-site days will be determined by your manager.
Responsibilities:
Qualifications:
Technical requirements:
To ensure you can excel in your remote position, you'll need to meet the following technical specifications:
Desktop/Laptop PC & Peripherals
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.
ActivEngage is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ActivEngage promotes affirmative action for minorities, women, disabled persons, and veterans.
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