Job Description

Disney Cruise Line is currently looking for Cruise Vacation Agents, bilingual English speakers with fluency in Portuguese and/or Spanish preferred. Join the team with Disney Cruise Line by becoming a Cruise Vacation Agent! Cruise Vacation Agents create magic for our Guests before they arrive for their Disney Cruise Line vacation. We assist Guests with crafting a personalized vacation experience by handling cruise planning, using sales techniques, and deploying Guest service skills in a large-volume inbound call center. As a Cruise Vacation Agent, you will attend a paid required training class (split between both on site and virtual) where you will participate in multiple performance assessments. This is a Full-Time position which requires full availability during the Disney Cruise Line Contact Center hours of operation. This position is located in Celebration, FL where you will be working on-site and from home; based on operational needs. Required when working on-site and from home is a smart phone for two factor authentication. Required when working from home is a functional private workspace with high-speed internet. The starting pay rate for this position is $17.85/hour. Basic Qualifications :

• Sales and service experience in a guest-centric environment
• Written, verbal, and interpersonal communications skills
• Operate a computer within a Microsoft Windows environment
• Navigate between multiple and concurrent computer applications

Additional Information : KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter, cruise, dcl, Disability accommodation for employment applications The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

Job Tags

Full time, Remote job,

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