Job Description
PJ's Coffee Of New Orleans in Camp Springs, MD is looking for a coffee shop supervisor to join our 14-person strong team. We are located on 4501 Telfair Blvd, in the Restaurant Row Apollo shopping center. Our ideal candidate is attentive, ambitious, and hard-working.
Shop shift hours are Monday through Friday, 5:30am – 8pm, and Saturday/Sunday 6:30pm to 7pm. Supervisors must be availability must include ALL of these hours.
Qualifications:
- 2+ years of experience in food service or retail management (coffee industry preferred)
- Flexibility to work mornings, weekends, and holidays as needed
- Proven ability to lead a team and manage operations effectively
- Excellent communication and organizational skills
- Strong problem-solving and decision-making abilities
- ServSafe certification (or willingness to obtain)
- Knowledge of how to conduct inventory and control waste
- Ability to analyze profit and loss statements
General Job Description:
- Oversee operations of PJ's location
- Master the tasks required of baristas, bakers, and shift leads
- Work regularly behind the counter (minimum eight hours per week) and be available to cover any open shift
- Complete tasks designed by the Manager of Store Operations
- Abide by and enforce company policies and procedures
Key Responsibilities:
- Lead, train, and motivate team to deliver outstanding service and uphold brand standards
- Manage daily operations, including staffing, inventory, scheduling, and cash handling
- Drive sales through social media, community engagement, promotions, and operational efficiency
- Ensure compliance with health, safety, and sanitation guidelines
- Foster a positive and inclusive team environment
- Handle customer feedback and resolve issues with professionalism
- Budgeting and monitoring inventory, labor, and restaurant costs to improve overall profitability
Customer Service:
- Present a positive image of PJ's to baristas, other management, and customers
- Ensure that the store maintains excellent customer service as it pertains to the operation of the staff and physical upkeep of the store
- Communicate the standard of excellent service to the store staff
- Manage customer interactions with PJ's in a positive, knowledgeable, and profitable manner, befitting PJ's philosophy of service
- Respond to customer needs courteously and expeditiously
Goals and Planning:
- Work to increase store sales and minimize waste
- Assess cost of goods and operational expenses to increase net income
- Develop store goals and create action plans
- Build and implement store budget
- Communicate goals to staff
- Assist with store marketing and develop marketing goals and outreach
Personnel:
- Assess staffing needs of the store based on sales and operational needs
- Interview for store positions and hire quality people who can achieve the goals of their position, offering customers the products, service and atmosphere expected from PJ's
- Terminate employees as specified by store policies
- Maintain all employee records with accuracy, documenting all aspects of employee performance
- Create and publish store schedule weekly
- Ensure all shifts are covered, including when baristas call in or are unavailable
Supervisory Responsibilities:
- Attend scheduled management meetings and management training sessions
- Ensure that each staff member understands and fulfills the description and expectations of their position
- Conduct Initial Staff Training and maintain knowledge, skills, abilities, and expectations of each barista throughout employment
- Work to expand staff and customer coffee knowledge
- Solicit ideas and input from the store staff to respond to their needs, creating a positive work environment which benefits the company at large
- Ensure that employees follow all store policies and procedures and safety rules
- Complete performance evaluations for employees according to the evaluation schedule or when deemed necessary
- Counsel employees regarding job performance
- Dismiss employees when standards, policies, and procedures are not met
Operational Responsibilities:
- Monitor and guarantee quality of coffee, beverages, pastries and food served in the store
- Ensure that counter products are accurately and promptly prepared and served
- Maintain appropriate inventory level of products, supplies, coffee, and tea. Order as scheduled or when necessary, to create a quality offering for customers while controlling costs
- Ensure the store and equipment are properly maintained (repaired, cleaned, orderly, etc.)
- Respond to emergencies in the store, operational or staffing, at any time of operation
- Maintain safe combinations, store keys, and safe access and control all employee access
- Assist management in determining menu items
- Voice major store needs to the Manager of Store Operations
- Prepare daily bank deposits and weekly deposit forms
- To the greatest extent possible, resolve problems in all areas (personnel, staffing, structural, technical) so that when presented to the Manager of Store Operations a solution or possible solution is included in the presentation
What We Offer:
- $17.00/hour plus bonuses for sales increases
- Employee discounts on all PJ’s Coffee products
- A collaborative, upbeat work environment
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Job Tags
Monday to Friday, All shifts, Shift work, Weekend work, Sunday, Day shift, Saturday,