Job Description

SUMMARY: The Clinical Practice Manager is responsible for delivering excellent patient care first and foremost, overall performance of the surgery center, meeting key performance indicators, managing the team, and fostering a spirit of teamwork.

EDUCATION/EXPERIENCE (including but not limited to the following):

• MSN Degree or equivalent combination of education and experience.
• Three or more years of experience leading fast paced operating rooms administering.
• Experience in Plastic Surgery Practice or previous Medical Office Management.

ESSENTIAL DUTIES AND RESPONSIBILITIES (including but not limited to the following):

• Leadership Responsibilities:
• Embodies the Sono Bello Mission Statement and Core Values by ensuring our patients’ safety and experience are the top priority, working with integrity, continually evolving, and learning, and collaborating as a team to create a challenging and rewarding culture.
• Directly supervises all employees at the site in accordance with Sono Bello’s mission and values, policies, and applicable laws.
• Facilitates top quality communication among patients, doctors, employees, and Corporate Administrative Staff to assure that patients and physicians are treated with appropriate respect at all times.
• Champions action plans for achieving company revenue goals and Key Performance Indicators (KPI).
• Engages in regular performance management activities of staff to include selection, coaching, cross-training, evaluating performance, etc.
• Communicates with the governing body, executive management, physicians, clinic staff and office employees through regular discussions, meetings, and visual demonstrations.
• Collaborates with human resources, the corporate risk manager, credentialing manager (for medically licensed staff members) to ensure all new hire paperwork is completed and forwarded to corporate offices. Reviews clerical and personnel records to ensure completeness, accuracy, and timeliness.
• Accepts responsibility for ensuring all operational clinical requirements follow AAAHC guidelines to maintain superb Quality Assurance (QA) and Quality Improvement (QI).
  • Audits office practices, documentation, and processes to assure adherence to AAAHC and company’s policies and procedures, including but not limited to: safety and surgical logs, auditing patient charts, monitoring interactions with patients, quality-control of various accounting reports, etc.
• Resolves issues in a real-time environment, such as employee relations, customer service, ordering or materials requisitions, financial issues, patient complaints, etc.
• Acquires approval of all performance reviews, verbal warnings, written warnings, and terminations from HR Manager and VP of Operations prior to reviewing with staff member.

B. General:

• Applies knowledge of policies and procedures related to OSHA standards including, but not limited to: infection control, risk management, hazardous communications, and environmental safety. Applies knowledge of standard precautions, hand hygiene, transmission-based precautions, and personal protective equipment
• Demonstrates knowledge of the organization’s emergency operations plan and the role of Practice Manager in an emergency/disaster situation.
• Practices Quality Improvement measures according to QI policy.
  • Participates in planning, designing, measuring, assessing, improving new or revised processes of patient care and service.
• Comprehends Sono Bello’s electronic tracking tools and databases, including, but not limited to: Sono Bello intranet found at mysonobello.com (QM reporting, Surgical Information Tool, Cancellation Reporting), iNet, and the Manuals Portal (policies, procedures, and associated forms). The PM must be well-informed on updated content and materials therein.
• Establishes and maintains a secure knowledge and understanding of ALL policies, procedures, and associated forms. Policies, procedures, and forms are subject to change and the PM must be current on all changes regarding forms located on the Sono Bello Manuals Portal. Such forms include but not limited to: Informed Consent, Medical History, Physical Exam, and Medical Clearance.
• Assumes responsibility for the successful completion of initial and annual training requirements.
• Coordinates weekly meetings with all staff in the practice to maintain a high level of communication and foster an environment of continual learning and effective communication.
• Acts with integrity to maintain patient confidentiality and ensure HIPPA compliance at all times while maintaining PHI Disclosure records.
  • Responsible for the confidentiality, security, and physical safety of patient and clinical records.
  • Responsible for the timely retrieval of individual records upon request.
  • Responsible for the unique identification of each patient’s record.
  • Supervises the collection, processing, maintenance, storage, and appropriate access to and usage of patient and clinical records.
  • Maintains and organize the secured record format according to policies and procedures.
  • Responsible for the security of the clinical record including a method of tracking who accesses the record in order to block unauthorized access.
• Assesses and analyzes patient flow, wait times, and schedules. Acts to resolve delays and maximize patient comfort.
• Provides coverage as needed for staff members (as applicable). Accountable for overtime hours and maintaining staffing levels necessary to maintain the mandated standard of care.
• Completes payroll functions including reviewing employee timecards and surgical tracking logs for accuracy.
• Ensures compliance with cash management and financing policies and procedures.
• Develops relationships within the community to establish a Sono Bello presence.
• Creates and maintains all staff schedules, including vacation and leave (i.e., Physicians, Medical staff, Administrative).
• Builds working relationship with Property Management to ensure Sono Bello facilities meet the standards of an accredited outpatient surgical facility. Assures that the office’s physical facilities are properly maintained and in excellent condition at all times for patients.
• Interfaces with vendors as approved by the Director of Procurement.
• Performs administrative tasks required by the business, e.g., bank deposits, process invoices, reports, etc.
• Collaborates with colleagues in roles of similar responsibility to exchanges ideas, troubleshoot and learn best practices.
• Maintains proper security of in-house medications as dictated by policy.
• Performs patient consultations in the absence of the Patient Care Coordinator.
• Completes special projects as assigned.

ADDITIONAL SKILLS AND RESPONSIBILITIES FOR JOB PERFORMANCE:

• SKILLS AND ADDITIONAL TRAINING:
• Must be proficient in basic computer skills and utilization of MS Office Suite.
• Must maintain BLS certification.

COMPENSATION:

At Sono Bello, we believe that our team members are the keys to our success. The compensation range for this role is $110,000- $122,000 + Bonus, depending on experience.

BENEFITS:

Benefits Package including Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and paid holidays.

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