Client Services Advocate Job at Sepire, Willowbrook, IL

WE9BWEFFWWJFaGNCM0dCb29iWG5uNVdkOGc9PQ==
  • Sepire
  • Willowbrook, IL

Job Description

This is an on-site full-time position located in Willowbrook, IL only

Company Overview

Sepire is a marketing services and communications distribution company specializing in complex, compliance driven solutions for its' clientele. We are a technology forward company focused on delivering automation solutions in a highly secure environment. Our multi-channel communications services include contact management, printing, mailing, fulfillment, and electronic delivery.

Job Summary

The Client Service Advocate reports to the Client Experience team. This is a critical role in the organization. This role works directly with the client managing daily program work and ad hoc special projects and jobs for omni-channel communications delivery. This role will coordinate with all departments and stakeholders to deliver a delightful client experience. This role requires project management experience, excellent communication skills, and the ability to excel in a rapidly changing environment.

Responsibilities and Duties

  • Understand all developed technology solutions with an end-to-end perspective starting with client needs all the way through to manufacturing and fulfillment of our products and services.
  • Understand and anticipate client needs for communications delivery for mailing, fulfillment, and electronic delivery
  • Perform job duties in a secure manner adhering to company security and operational polices
  • Work with other team members to develop standardized checklists for recurring tasks and implementations to further streamline the process.
  • Communicate with internal and external resources regarding project status and represent the company with professionalism and diligence.
  • Predict and manage scheduling conflicts for jobs and programs and
  • Approach challenges as they arise within the life of a project and suggest and execute creative solutions
  • Create job tickets and documentation, update job status, and maintain job and program information in compliance with company policies and certifications for SOC2, FSC, etc
  • Understand and communicate client service level expectations to internal teams to ensure timely and quality delivery

Qualifications and Skills

  • 2 to 5 years applicable experience in a client facing role in a print manufacturing environment preferred
  • Familiarity with mailing and shipping standards
  • Excellent project management experience
  • Capable of working effectively with teams of varying sizes
  • Bachelors degree in relevant field, or equivalent combination of education, certification, and work experience
  • Experience in the marketing services technology or e-delivery preferred
  • Some variable data experience preferred
  • This position is in office, not hybrid or remote

Benefits and Perks

  • Health insurance
  • Vacation
  • Paid holidays
  • Birthday PTO
  • 401k

Job Tags

Full time, Work experience placement, Work at office, Holiday work,

Similar Jobs

Metro Therapy, Inc

Occupational Therapist (OT) - School Based Job at Metro Therapy, Inc

Overview: Pediatric Occupational Therapists NEEDED!! Why Choose Metro?For over thirty years,...  ...Provide developmentally and educationally based intervention to improve safety and...  ...Responsibilities: The Occupational Therapist, School Based serves students with various... 

Endeavor Health

Medical Social Worker - Weekends Job at Endeavor Health

 ...factors. Position Highlights: Position : Medical Social Worker Location: Swedish Hospital Part Time: 1 6 hours Hours...  ...member of a collaborative and interdisciplinary team Supports Nursing services and other clinical and non-clinical ancillary... 

Davita Inc.

Administrative Business Partner (Palo Alto) Job at Davita Inc.

 ...people who need it, our platforms empower our partners to develop lifesaving drugs, forecast...  ...The Role Our team of Administrative Business Partners does more than just support our...  ...Palantirs 401k plan Life at Palantir We want every Palantirian to achieve their best... 

AT&T

Retail Sales Consultant Job at AT&T

 ...you stay current with evolving tech and all the ways we work to meet customers needs. Prior retail or customer-facing sales experience is a plus. No sales experience? Well provide you with the tools, training and coaching needed to help you meet and exceed your goals... 

Skaggs Community Hospital Association

Locksmith Job at Skaggs Community Hospital Association

 ...and fixtures Electrical wiring, devices, lighting and motors Heating, ventilation and air conditioning Refrigeration units and ice machines Air compressors and refrigerated air dryers Air handlers, fans, and heat wheels Chilled water and...