Job Description

Established in 1932, McLarens is a premier independent global insurance services provider with a widespread global presence. Specialising in complex, commercial, and niche markets, the company offers comprehensive loss adjusting, claims, and risk management services, along with forensic technical services, auditing, and pre-risk surveying. McLarens' extensive global network allows for consistent service delivery to clients globally, while also providing localized expertise and responsive support. Our seasoned adjusters boast an average of over 20 years of experience, catering to various industries with expertise in Property, Casualty, Crisis Management, Natural Resources, Construction & Engineering, Agriculture, Aviation, Forensic Accounting, Investigation, Marine, FAJ & Specie, Global TPA Services, and Environmental consulting services.

The professionals at McLarens live by a set of shared values that guide their actions and behaviors:

EXCELLENCE – We aim for nothing less than the highest standards in everything we do.

TEAMWORK – We work best when we work together with clients, colleagues, and suppliers alike.

RESPECT – We are trusted to keep our promises, act with integrity, and treat people the right way.

KNOWLEDGE – We know our market better than anyone, but still, we never stop developing.

THOUGHT LEADERSHIP – We use inspired thinking and pioneering solutions to stay ahead in an ever-changing market.

ACCOUNTABILITY – We move with urgency to deliver on our commitments and drive for results, even amid ambiguity.

Summary

The Chief of Staff (CoS) will serve as a trusted strategic partner to the Executive team (primarily the CEO, COO, and CFO), helping align the firm’s vision with operational execution. This role is designed for a proactive, highly organized professional who can balance big-picture strategy with day-to-day operational details in a large and fast-paced environment. The CoS will act as a force multiplier for leadership—facilitating decision-making, driving accountability across departments, and ensuring strategic initiatives are implemented effectively.

Key Accountabilities

Strategic Leadership & Alignment

• Partner with the Executive team (primarily the CEO, COO, and CFO) to define, track, and execute firm-wide strategic priorities.
• Ensure alignment across departments (finance, technology, operations, etc.) and key strategic initiatives.
• Drive communication and follow-up on key decisions, initiatives, and metrics. 

Operational Excellence

• Serve as project manager for cross-functional initiatives, ensuring deadlines and 
  deliverables are met.
• Where appropriate, help implement and track KPIs and business performance, preparing 
  dashboards and executive summaries for leadership to determine status of projects.
• Identify bottlenecks, recommend solutions, and optimize workflows across the firm.

Executive Support & Communication

• Manage executive-level meetings: set agendas, facilitate discussions, ensure action items are captured and executed on with clear owners.
• Drive accountability, help with staffing strategic projects, and ensure that key initiatives are adequately managed.
• Act as a sounding board and proxy for the Executive team in internal discussions and external engagements when needed. 

Culture & Team Development

• Help foster a high-performance, client-centric culture aligned with McLarens’ values.
• Partner with HR on leadership development, team engagement, and organizational 
  structure.
• Support recruiting and onboarding of senior hires.

Special Projects

• Lead and/or support key strategic initiatives, such as business line expansions, changes to organizational structure, and margin improvement.
• Support and/or lead financial modeling on key initiatives including ROI, payback period, and other measurable success metrics.
• Perform ad hoc research, financial analyses and general business analyses to inform executive decision-making.
• Lead and provide oversight of the employee shareholder program

Experience and Qualifications

• Bachelor’s degree in business, finance, or related field; MBA or advanced degree preferred.
• 5+ years of progressive experience in strategy, operations, investment banking, consulting or private equity roles (insurance services or professional services industry experience preferred but not required).
• Exceptional organizational and project management skills.
• Strong financial and analytical acumen, with the ability to interpret data and drive actionable insights.
• Outstanding written and verbal communication skills; able to adapt across audiences.
• Demonstrated ability to influence without direct authority and to navigate complex organizational dynamics.
• High emotional intelligence, discretion, and integrity. 

Working Conditions

• Standard office environment.
• May require occasional travel for company events or external meetings.
• Flexibility to work beyond standard hours when necessary.
• Flexible schedule with some travel required (up to 15%).

Physical Demands

• This position primarily involves sitting for extended periods while working on a computer or attending meetings.
• Ability to operate a computer keyboard, mouse, and other office equipment.
• Must be able to read and analyze data on screens and printed materials.
• Requires clear verbal and written communication in person, via phone, and through digital platforms.
• Occasional walking, standing, and light lifting (up to 10 lbs) for office materials or during travel.
• Ability to travel domestically and internationally up to 15% of the time.

This position is designed as a career-accelerating opportunity, with the potential to grow into broader leadership and executive roles as the firm continues to expand.

Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.

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