Job Description

Job Description

Vertex is seeking a talented field professional to join our US Diabetes Business Unit to support our aspirations of bringing multiple novel therapies to people living with Type 1 Diabetes (T1D).

This role will be responsible for the Southwest region covering AZ, NV, NM, CO, HI and southern CA

The Cell Therapy Account Manager (CTAM) will be responsible for leading prospective treatment center engagements, facilitating seamless adoption of Vertex cell therapies and providing proactive ongoing account management. They will need to identify and engage appropriate center stakeholders, educate on the treatment process and logistics, and deeply understand key center drivers and barriers. They will work internally and externally for treatment onboarding and ongoing collaboration and pull through. The CTAM will have an exceptional customer-focused mindset, understand how hospitals operate, and experience in adoption of novel treatment paradigms.

Key Duties and Responsibilities:

• Engage prospective treatment centers within their assigned geographies and accounts; develop a deep understanding of the institution - stakeholder mapping, center dynamics/insights, key processes, decision making, protocols/treatment pathways, and key drivers/barriers to product adoption; assess interest in cell therapy
• Educate potential treatment centers on our cell therapy process, logistics, treatment journey, access & reimbursement considerations and appropriate steps to becoming a specialized treatment center
• Work with treatment centers to identify and support their preferred center specific cell therapy treatment model, and how they will operationalize it
• Serve as the Vertex primary point of contact for treatment centers, appropriately collaborating with other Vertex field (e.g., field medical) and HQ teams to ensure a positive customer experience and triage of activities
• Be the customer facing lead to onboard and train treatment centers; including kick-off meetings, timely outreach, relevant agreements, care team procedural and logistics training, access & reimbursement considerations and overall project management
• Build and execute comprehensive account plans for treatment centers and associated referral networks to ensure center model success
• Partners with cross functional stakeholders to ensure HCPs and other account-based decision-makers have timely access to critical solutions and necessary support
• Facilitates and provides appropriate and timely feedback to Vertex management and key stakeholders regarding account level business trends, changes in the therapeutic landscape, business issues and opportunities
• Provides ongoing account management to treatment centers - both proactively and reactively to center needs that will appropriately address challenges or improvements

Knowledge and Skills:

• Deep understanding of health systems and hospitals, and the ability to develop and drive system level matrix planning and execution
• Exceptional level customer service; exemplary communication and influencing skills
• Ability to think broadly, strategically, analytically, and thrive in a fast-changing environment
• Proven ability to communicate and execute organizational goals and product strategies
• High degree of business acumen paired with technical acumen on the clinical and procedural attributes of a novel therapy
• Understands and has the ability to communicate foundational access and reimbursement principles, hospital coding & coverage, and pharmacy operations
• Exceptional organizational and time management skills
• Ability to appropriately access and handle business information in compliance with all applicable laws, regulations and / or Vertex policies
• Demonstrated initiative and willingness to work hands-on with a sense of urgency and a proactive problem-solver mindset, in a fast-paced, entrepreneurial environment
• Demonstrated record of successful account management in large accounts
• Track record of establishing and cultivating key customer engagements and relationships in a hybrid work environment (Live & Virtual: Zoom Meetings, Presentations, etc.)
• Deep understanding of the legal, regulatory, and compliance environment; ability to role model the expected behavior for the team; contributes to Vertex's culture of compliance by focusing on ethics and integrity in all interactions

Education and Experience:

• Bachelor's Degree
• Typically requires 8 years of commercial or clinical experience, including previous field account management in the biotech, medical device, or specialty sales environments; or the equivalent combination of education and experience
• Preferred experience launching a novel treatment paradigm, such as a cell and gene therapy, cutting-edge procedure, or innovative medical device

#LI-KW1

Pay Range:

Disclosure Statement:

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com

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