Job Description

• To perform functions with minimal supervision and to follow established procedures.
• To identify the more complex issues and defer those to a supervisor.
• To operate various computer-based traffic management systems to manage traffic and incidents on roadways and improve traffic conditions.
• To monitor roadways via traffic surveillance cameras and detection systems.
• To monitor all traffic devices and computer equipment associated with the system.
• To maintain advanced knowledge on the operation of all traffic equipment, computers and software associated with the traffic systems.
• To become familiar with the roadways and to understand the purpose and location of traffic devices.
• To communicate with multiple agencies to coordinate resources for incidents that may affect regional travel.
• To perform other duties as assigned.

• Customer Service experience (highly preferred).
• Experience contributing within a team environment.
• Solid communication skills.
• Basic computer knowledge.
• Operational knowledge of MS Office and MS Outlook.
• Dispatch or call center experience (highly preferred).

• Customer Service Experience (4 to 6 yrs).
• Dispatching experience (4 to 6 yrs).
• Technical skills (e.g., Microsoft Office, Outlook, Microsoft Access, etc.).
• CCTV surveillance experience.

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