Job Description

About Us

We are a leading domestic franchise dealership with a strong reputation for excellence in both sales and service. Our Body Shop is a key driver of profitability and customer satisfaction, and we are seeking an experienced Body Shop Manager to lead our collision operations with a focus on maximizing gross profit while ensuring the highest levels of customer satisfaction.

Responsibilities

• Oversee daily operations of the body shop, ensuring workflow efficiency and profitability.
• Manage and develop a team of estimators, technicians, and support staff.
• Monitor repair quality and ensure all work meets OEM standards and insurance requirements.
• Drive revenue growth by maximizing labor, parts, and materials gross profits.
• Maintain accurate financial reporting and achieve department gross profit targets.
• Ensure timely and professional communication with insurance partners, vendors, and customers.
• Implement and enforce customer satisfaction processes, targeting top-tier CSI results.
• Coordinate with dealership Fixed Ops leadership to align goals and optimize overall dealership performance.
• Oversee compliance with safety regulations, manufacturer guidelines, and company policies.

Qualifications

• Minimum 5 years of management experience in a dealership or large-scale collision center.
• Proven track record of driving gross profits while maintaining exceptional CSI.
• Strong leadership and people management skills with the ability to coach and motivate teams.
• Proficiency with estimating software (CCC, Audatex, Mitchell) and dealership management systems (DMS).
• Excellent communication, organizational, and problem-solving abilities.
• Knowledge of insurance DRP programs and OEM certification processes preferred.

Compensation & Benefits

• Competitive base salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holiday pay.
• Employee discounts on vehicles, parts, and service.

How to Apply

Interested candidates should submit their resume and a brief cover letter outlining their experience in body shop management and their approach to balancing profitability with customer satisfaction.

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