Job Description

Banking Associate – Bridgewater (40) – Bilingual Preferred (Spanish) Location: Bridgewater, New Jersey, United States of America Hours: 40 Pay: $23.75 – $31.00 USD Job Description The Banking Associate is a professional in banking who plays a key role in delivering TD’s brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals. Depth & Scope Performs a wide range of tasks across multiple areas within a store location, including processing customer transactions, opening new accounts, and educating customers on all banking products and services. Delivers end‑to‑end advice customers expect: building trust with educational content & tools, providing consultative support, and advocating with proactive insights & recommendations. Utilizes TD's systems and tools to engage with customers to acquire and deepen relationships by providing advice and guidance to ultimately attract and retain the customer. Understands customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal bank partner, while ensuring apositive customer experience. Accurately completes everyday banking transactions either on the teller line or on the platform while uncovering customer financial needs and educating on products, services, and tools or referring to the appropriate expert. Services the customer, on both the teller line and platform as needed, with the ability to serve customers with opening/closing personal deposit accounts, everyday bank transactions, debit card/credit card issues, regulation E, mobile and online (digital) banking. Connects with customers, provides financial advice, and deepens relationships through lead management activities, including creation & management of self‑generated leads, management of received partner/retail referrals or campaign leads, customer outreach, setting and/or hosting appointments, and lead prioritization. Education & Experience High school diploma or GED. 1 year experience working with customers in any capacity (volunteering, education, military experience preferred). Demonstrated customer service skills preferred. Ability to work during operating hours to include evenings, weekends and holidays as scheduled. Teller experience preferred. Required to complete teller training and part 1 of platform training upon hire. Strong organizational skills to handle multiple tasks in a fast‑paced environment. Excellent communication skills with ability to be concise, clear and consistent. Demonstrated effective problem‑solving skills. Demonstrated ability to schedule and prioritize work. Demonstrated ability to work independently and within deadlines. Sound judgment in decision making and problem solving. Proficient in Microsoft Office. Notary license preferred. Customer Accountabilities Consistently provides legendary customer service while transacting, promoting, educating and referring TD products to new and existing customers. Establishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs, and identifying additional needs to offer a solution or partner referral. Manages wait times by scheduling, rescheduling or canceling client meetings. Engages in lobby leadership and represents the first point of contact for customer inquiries, helping orchestrate walk‑in traffic and resolving issues or scheduling appointments. Understands and supports the bank’s customer service strategy. Considers the impact of decisions on the well‑being of TD, its customers and stakeholders. Drives referrals to store colleagues and partners to support the broader, more complex financial needs of customers. Ensures tasks are performed within established policy and procedures. Successfully completes all required job‑specific, compliance‑related training. Understands, utilizes and follows compliance/risk and control programs. Ensures ongoing compliance with internal/external audit and regulatory requirements. Provides prompt and comprehensive responses to all external audit, regulator and compliance requests and findings, maintaining appropriate records of action plans. Is knowledgeable of, and complies with, TD Code of Conduct. Shareholder Accountabilities Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer. Accurately processes cash/deposit/withdrawal transactions and other account servicing requests. Decisions & processes everyday transactions such as opening/closing, servicing accounts, depositing or cashing checks, reordering a debit card, or updating address. Ensures compliance with all regulations, policies and procedures adhering to required controls, critical dates and accurate documents. Applies customer authentication principles, compliance regulations and due diligence to new account openings and transactions. Accurately and efficiently performs transactions as accountable for cash drawers including maintaining cash limits and securing cash drawers, stations, balances and TCR. Follows policy and procedure for Customer Authentication. Acts as Dual Control agent when required. Follows all required open/close procedures. Employee/Team Accountabilities Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a team member. Be an active participant in personal performance and development activities. Acts as a brand champion both internally and externally. Collaborates with team members in contributing to the success of the team and organization. Partner as a team player. Actively seeks opportunities to improve delivery of work with high attention to quality standards. Actively takes ownership of own career and aspirations. Seeks out diverse feedback to continuously develop and enhance skills. Positively embraces change. Adheres and participates in TD’s Shared Commitments. Models quality service at every customer interaction. Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD’s diversity agenda, and creates an extraordinary employee experience. May train and act as a mentor to newer colleagues. Physical Requirements Domestic Travel – Occasional. International Travel – Never. Performing sedentary work – Frequent. Performing multiple tasks – Continuous. Operating standard office equipment – Continuous. Responding quickly to sounds – Continuous. Sitting – Frequent. Standing – Frequent. Walking – Frequent. Moving safely in confined spaces – Occasional. Lifting/Carrying (under 25 lbs.) – Occasional. Lifting/Carrying (over 25 lbs.) – Occasional. Squatting – Occasional. Bending – Occasional. Kneeling – Occasional. Crawling – Occasional. Climbing – Occasional. Reaching overhead – Occasional. Reaching forward – Occasional. Pushing – Occasional. Pulling – Occasional. Twisting – Occasional. Concentrating for long periods of time – Continuous. Applying common sense to deal with problems involving standardized situations – Continuous. Reading, writing and comprehending instructions – Continuous. Adding, subtracting, multiplying and dividing – Continuous. Who We Are TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well‑being goals. It includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards) and key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development and recognition. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development and performance conversations with your manager, access to an online learning platform and a variety of mentoring programs to unlock future opportunities. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Seniority Level Entry level Employment Type Full‑time Job Function Finance and Sales Industry Investment Banking #J-18808-Ljbffr TD Securities

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