Job Description

Pay found in job post Retrieved from the description. Base pay range $22.00/hr - $27.75/hr Work Location Kittery, Maine, États-Unis d'Amérique Hours 40 Pay Details $22.00 - $27.75 USD. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line Of Business Services bancaires personnels et commerciaux Job Description The Banking Associate is a professional in banking, plays a key role in delivering TD’s Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help Customers achieve their financial goals. Depth & Scope Performs a wide range of tasks across multiple areas within a store location, including processing customer transactions, opening new accounts, and educating customers on all banking products and services. Delivers end‑to‑end advice that builds trust with educational content, provides consultative support, and advocates with proactive insights and recommendations. Utilizes TD’s systems and tools to engage with customers, offering advice and guidance to attract, retain, and deepen relationships. Understands customer financial needs to identify opportunities to promote, educate on products, and refer to appropriate team members or internal bank partners. Accurately completes everyday banking transactions, either on the teller line or online platform, while recognizing customer financial needs. Provides financial advice, manages relationships, and includes lead‑management activities such as creating and managing self‑generated leads, managing partner or referral leads, and customer outreach. Supports customers with opening/closing personal deposit accounts, everyday bank transactions, debit/credit card issues, compliance regulations, mobile and digital banking. Connects with customers, provides financial advice, and deepens relationships through lead‑management activities. Education & Experience High school diploma or GED. One year of experience working with customers in any capacity, demonstrated through volunteering, education, military experience or other relevant experience. Demonstrated customer‑service skills preferred. Ability to work during operating hours, including evenings, weekends and holidays as scheduled. Teller experience preferred. Required to complete teller training and part 1 of platform training upon hire. Strong organizational skills to handle multiple tasks in a fast‑paced environment. Excellent communication skills, concise, clear and consistent. Demonstrated effective problem‑solving skills. Demonstrated ability to schedule and prioritize work. Demonstrated ability to work independently and within deadlines. Sound judgment in decision‑making and problem‑solving. Proficient in Microsoft Office. Notary license preferred. Customer Accountabilities Consistently provides legendary customer service while transacting, promoting, educating and referring TD products to new and existing customers. Establishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs and offering a solution or partner referral. Manages wait times to meet with a banker by scheduling, rescheduling or canceling client meetings. Engages in lobby leadership and represents the first point of contact for customer inquiries and helps to orchestrate the customer walk‑in traffic. Understands and supports the bank’s customer‑service strategy. Considers the impact of decisions on the well‑being of TD, its customers and stakeholders. Drives referrals to store colleagues and partners to support the broader and more complex financial needs of customers. Ensures tasks are performed within established policy and procedures. Successfully completes all required job‑specific, compliance‑related training. Understands, utilizes and follows compliance/risk and control programs. Ensures ongoing compliance with internal/external audit and regulatory requirements, providing prompt and comprehensive responses to all external audit, regulator and compliance requests and findings. Maintains appropriate records of action plans. Is knowledgeable of and complies with TD Code of Conduct. Shareholder Accountabilities Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer. Accurately processes cash/deposit/withdrawal transactions and other account servicing requests. Decides and processes everyday transactions such as opening/closing, servicing accounts, depositing or cashing checks, reordering a debit card, or updating address. Ensures compliance with all regulations, policies and procedures and adheres to required controls, critical dates and accurate documents. Applies customer authentication principles, compliance regulations and due diligence to new account openings and transactions. Accurately and efficiently performs transactions while being accountable for cash drawers, including maintaining cash limits and securing cash drawer balances. Follows policy and procedure for customer authentication. Acts as dual‑control agent when required. Follows all required open/close procedures. Employee/Team Accountabilities Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team. Be an active participant in personal performance and development activities. Acts as a brand champion both internally and externally. Collaborates with team members to contribute to the success of the team and organization. Partners as a team player. Actively seeks opportunities to improve delivery of work with high attention to quality standards. Actively takes ownership of own career and aspirations, seeking out diverse feedback to continuously develop and enhance skills. Positively embraces change. Adheres and participates in TD’s Shared Commitments. Models quality service at every customer interaction. Engages in advancing and sustaining a unique, inclusive culture that reflects TD’s diversity agenda and creates an extraordinary employee experience. May train and act as mentor to newer colleagues. Physical Requirements Never: 0%; Occasional: 1‑33%; Frequent: 34‑66%; Continuous: 67‑100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – Frequent Performing multiple tasks – Continuous Operating standard office equipment – Continuous Responding quickly to sounds – Continuous Sitting – Frequent Standing – Frequent Walking – Frequent Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Occasional Squatting – Occasional Bending – Occasional Kneeling – Occasional Crawling – Occasional Climbing – Occasional Reaching overhead – Occasional Reaching forward – Occasional Pushing – Occasional Pulling – Occasional Twisting – Occasional Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Who We Are TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. TD delivers legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent and creativity to the bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience. As a result, all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we innovate to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations, mentorship and training programs, we’re here to support you toward your goals. As an organization, we keep growing – and so will you. Our Total Rewards Package Our Total Rewards package reflects the investment we make in our colleagues to help them and their families achieve their financial, physical and mental well‑being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more. Additional Information We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Seniority level Entry level Employment type Full‑time Job function Finance and Sales Banking Referrals increase your chances of interviewing at TD by 2x Amesbury, MA $69,794.45 - $90,732.79 1 month ago Portsmouth, NH $66,000 - $125,000 1 week ago #J-18808-Ljbffr TD

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